Business ProfileforIngram's Water & Air Equipment

I am writing to file a formal complaint against Ingrams Water & Air Equipment regarding their failure to honor the warranty on a mini-split heating and cooling system that I purchased from their company. Despite numerous attempts to resolve the issue through troubleshooting with your technical support team over the phone and via email, as well as seeking assistance from our HVAC installer, the problem remains unresolved due to Ingrams' refusal to provide a replacement part covered under warranty. The mini-split system in question, purchased on 01/28/2023 (Shipment ************** for Order #*********, Invoice # *********), has been experiencing a faulty part issue. Since discovering the issue, I have diligently followed the troubleshooting steps provided by Ingrams' technical support team on multiple occasions. However, these efforts have proven futile as the problem persists, indicating a clear malfunction in the unit. In an attempt to expedite the resolution process, we engaged the services of a professional HVAC installer to assess and troubleshoot the problem firsthand. Following a thorough examination, it was confirmed that the issue lies with a defective part within the system, which necessitates a replacement covered under the warranty agreement. Despite providing all necessary documentation and evidence of the malfunction, Ingrams Water & Air Equipment has failed to fulfill its obligation to honor the warranty and provide a new part for the system's repair. The inability to use the mini-split system has not only caused inconvenience but also resulted in discomfort and additional expenses incurred due to alternative heating and cooling arrangements. Furthermore, the lack of responsiveness and failure to address the issue in a timely manner reflects poorly on Ingrams' commitment to customer satisfaction and adherence to warranty agreements.