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      Country
          Country

          Find a Location

          Ashley Furniture HomeStore has 42 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Country
            Please enter a valid location.
            • Ashley Furniture HomeStore

              1000 St. James St Winnipeg, MB R3H 0K3

            • Ashley Furniture HomeStore

              1580 Regent Avenue W Winnipeg, MB R2C 2Y9

            • Ashley Furniture HomeStore

              925 18th Street North Brandon, MB R7A 7S1

            • Ashley Furniture HomeStore

              116 Nature Park Way Winnipeg, MB R3P 0X8

            • Ashley Furniture HomeStore (64 Ave)

              901 64 Ave NE Calgary, AB T2E 7P4

            Business ProfileforAshley Furniture HomeStore

            Furniture Stores
            HeadquartersMulti Location Business
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            At-a-glance

            Customer Reviews

            2.91/5stars

            Average of 90 Customer Reviews

            Customer Complaints

            214 complaints closed in last 3 years

            46 complaints closed in last 12 months

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Business Details

            This is a multi-location business.

            Find a Location

            Ashley Furniture HomeStore has 42 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Country
              Please enter a valid location.
              • Ashley Furniture HomeStore

                1000 St. James St Winnipeg, MB R3H 0K3

              • Ashley Furniture HomeStore

                1580 Regent Avenue W Winnipeg, MB R2C 2Y9

              • Ashley Furniture HomeStore

                925 18th Street North Brandon, MB R7A 7S1

              • Ashley Furniture HomeStore

                116 Nature Park Way Winnipeg, MB R3P 0X8

              • Ashley Furniture HomeStore (64 Ave)

                901 64 Ave NE Calgary, AB T2E 7P4

              BBB File Opened:
              1/11/2005
              Years in Business:
              18
              Business Started:
              1/7/2005
              Number of Employees:
              51
              Hours of Operation

              Primary

              M:
              9:00 AM - 9:00 PM
              T:
              9:00 AM - 9:00 PM
              W:
              9:00 AM - 9:00 PM
              Th:
              9:00 AM - 9:00 PM
              F:
              9:00 AM - 9:00 PM
              Sa:
              9:00 AM - 6:00 PM
              Su:
              11:00 AM - 6:00 PM
              Business Management
              • Mrs. Krystle Antonchuk, Social Media Coordinator
              Contact Information

              Principal

              • Mrs. Krystle Antonchuk, Social Media Coordinator

              Customer Contact

              • Mr. Norman J. Alegria, Director
              • Ms. Cheryl Harton, Team Leader
              • Mrs. Krystle Antonchuk, Social Media Coordinator
              • Heloisa Santos, Accounts Payable Staff
              Additional Contact Information

              Fax Numbers

              • (204) 237-4923
                Primary Fax

              Phone Numbers

              Customer Complaints

              214 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              09/02/2024

              Complaint Type:
              Problems with Product/Service
              Status:
              Answered
              Purchased two couches from Ashley Furniture ** ****** ***** ******* on Sun Feb 3rd / 2024. Both couches arrived and was installed by Ashley Furniture delivery on Wed Feb 7th / 2024. Upon inspection found one couch had a tear at the bottom and an additional defect was found on the arm rest with fabric torn and plastic sticking out. Clear sign the couch is defected and needs to be replaced with a new couch. Ashley Furniture wants to send a technician for patch work but there could be additional defects with the couch. It's been at my house for more than 24 hours. I didn't pay to have a defective couch or for a defective couch to be patched up with parts. When asking for a replacement couch, Ashley Furniture customer care informed me that I'd be paying a stocking fee.
              Read More

              Customer Reviews

              90 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Tanvir C.

              1 star

              21/03/2024

              Back in early February I bought a sectional sofa **** *** ******* ******** ** ******** Once me and my wife saw the sofa in the showroom we instantly fell I love with it. To make things better the sofa was on sale. The one problem we had with the sofa was we felt it was a bit too small for our family room. Our old sofa was 12 by 12 feet and covered both walls. The sales agent measured the sofa at the store and told us it was 11 by 11 feet. He said it only a tad smaller from our old sofa at home. After a discussion with my wife, we were satisfied with the size and we went ahead and purchased the sofa. We were also a little worried why such a beautiful sofa was on a very low discounted price. The same sales agent, Frankie explained to us new shipment of sofa were to arrive and the sofa we were purchasing was going to be moved to another location. Skip to we receive our new sofa a week later and once placed in our family room, we felt something was wrong. It just looked way too small for the room. After measuring ourselves the sofa was 10 by 10 feet. ** **** *****. The agent lied to us for a sale. We love the sofa but felt very upset for it being much smaller but worse being lied to. I called the store and got no response. I then call the main office and I was told to wait a few days and someone from the location will call me back. Waited another week and I called back and again no response and no call back. I again called the main office and wanted to speak to upper management. I was told the main office can’t do anything about this matter and I will have to wait patiently for someone from the location to get back to me. It’s been a month now and I haven’t heard back from anyone. At this point I’m very hurt and upset the way Ashley Furniture has handled this situation. * ***** ******* *** ** **** ** *** ******* **** ******. I’m not looking for a refund or return. All I’m asking for is an apology and either provide a middle seat or a extra chair at no cost.

              Ashley Furniture HomeStore Response

              25/03/2024

              thank you for taking the time to leave us a review. We are disappointed to hear about your experience and would love the opportunity to review you concerns further. Please send us an email with your contact information along with your review comments to ************************ so our guest care team can reach out to you.

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