Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
      Country
          Country

          Find a Location

          HSBC Bank Canada has 81 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Country
            Please enter a valid location.
            • HSBC Bank Canada

              2910 Virtual Way Vancouver, BC V5M 0B2

            • HSBC Bank Canada

              1160 4151 Hazelbridge Way Richmond, BC V6X 4J7

            • HSBC Bank Canada

              1493 Johnston Rd White Rock, BC V4B 3Z4

            • HSBC Bank Canada

              608 Main St Vancouver, BC V6A 2V3

            • HSBC Bank Canada

              601 W Broadway Vancouver, BC V5Z 4C2

            Business ProfileforHSBC Bank Canada

            Bank
            HeadquartersMulti Location Business
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            At-a-glance

            Customer Reviews

            1/5stars

            Average of 4 Customer Reviews

            Customer Complaints

            14 complaints closed in last 3 years

            6 complaints closed in last 12 months

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Business Details

            This is a multi-location business.

            Find a Location

            HSBC Bank Canada has 81 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Country
              Please enter a valid location.
              • HSBC Bank Canada

                2910 Virtual Way Vancouver, BC V5M 0B2

              • HSBC Bank Canada

                1160 4151 Hazelbridge Way Richmond, BC V6X 4J7

              • HSBC Bank Canada

                1493 Johnston Rd White Rock, BC V4B 3Z4

              • HSBC Bank Canada

                608 Main St Vancouver, BC V6A 2V3

              • HSBC Bank Canada

                601 W Broadway Vancouver, BC V5Z 4C2

              BBB File Opened:
              1/7/1968
              Years in Business:
              64
              Business Started:
              1/1/1960
              Business Started Locally:
              21/6/1999
              Alternate Business Name
              • HSBC Group
              • HSBC Investment Funds (Canada) Inc
              • HSBC Trust Company
              • HSBC Mortgage Corp (Canada)
              • HSBC Securities (Canada) Inc
              • HSBC AsiaPacific Fund
              • HSBC Canadian Balanced Fund
              • HSBC European Fund
              • HSBC World Bond Fund
              • HSBC Canadian Money Market Fund
              • H S B C
              • HSBC Trust Co
              • HSBC
              • HSBC Bank of Canada
              • HSBC Finance
              • Hsbc Trust Co Canada
              • Hsbc Global Asset Mgmt
              • Hsbc Capital Canada Inc
              • HSBC Finance Corporation Canada
              • Hsbc Financial Corporation Limited
              Business Management
              • Sandra Stuart, President/CEO
              • Karen Lee, Manager of Customer Relations
              • Manager, Manager
              • Steven Baker, President
              • Ronald Erdman, Chief Executive Officer
              • Tony Menzies, Managing Employee
              • Derek Dewald, Assistant Vice President
              • Ryan Brush Manager, Manager
              Contact Information

              Principal

              • Karen Lee, Manager of Customer Relations

              Customer Contact

              • Karen Lee, Manager of Customer Relations
              Additional Contact Information

              Fax Numbers

              • (604) 641-2917
                Primary Fax

              Email Addresses

              Website Addresses

              Industry Tip

              BBB Tip: How to choose a new bank or credit union

              Customer Complaints

              14 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              24/11/2023

              Complaint Type:
              Problems with Product/Service
              Status:
              Answered
              On October 24,2023 my HSBC ********** was compromised. I purchased 20,00 gas from a ***** ****** gas station on ****** ****** *** **** ****** **** from there my card was accessed and there were multiple charges for the same amount again and again. There were thousands of dollars charged. I noticed these irregularities and contacted HSBC on October 27 and advised of all these fraudulent charges. I explained all these charges were fraudulent. I had to call back again and again. Here we are November 25,2023 and HSBC had not removed these fraudulent charges. I have made repeated calls and I have been told not to worry they were working in it and would call me back personally. Still has not happened. I simply want these charges removed. I am not sure if HSBC is a safe banking institution? They are not reliable and at this point not ***********. I have been waiting a month for them to investigate and reverse these fraudulent charges. I am hopeful people will do their due diligence and not bank with this institution as it clearly is not safe.
              Read More

              Customer Reviews

              4 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Maya K

              1 star

              18/02/2024

              I have been a customer of ******************** Invest Direct for almost 10 years, and after years of dissatisfaction I reached the end of my patience. Invest Direct transfers securities and money from one account to another via "Securities Transfer Form". It should be signed by the account owner, but the bank also wants to speak with the owner and confirm everything. The process is long and extremely painful. I sent the Forms in December, but the transfer still has not happened by mid-February. It takes 2-3 weeks for the bank to read an e-mail with the Form, then the bank does several mistakes in the transfer and calls us to see how they can be reversed. When I call InvestDirect, a customer rep cannot give me an answer on what is happening with the transfer. Every time I speak with a different customer rep, but most of them are not informed well, give me wrong info and speak poor English. Will withdraw our SD RSP and RIFs from InvestDirect - too much negative emotions involved.

              Local BBB

              BBB serving Mainland British Columbia

              BBB Reports On

              BBB reports on known marketplace practices.

              BBB Business Profiles may not be reproduced for sales or promotional purposes.

              BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

              When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

              BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

              As a matter of policy, BBB does not endorse any product, service or business.