Business ProfileforGlobal Work & Travel

This company is * ****, and unsupportive. I bought a trip and had coverage on it. I got stranded in another country for two days. Didnt even get to do the trip. They just ditched me and said too bad. Its been a lot to pick up the pieces. Save your money and save yourself, they suck! Youve been warned.

Hi ********, It is saddening to see that you have decided to leave this review. Your trip was organized as per your request, in line with our usual high standard of service, and ready for you to arrive. However, the airfare you organized independently resulted in a delay in Heathrow Airport, during this time you spoke with our 24/7 Global Emergency Team and they were able to provide you with advice. They confirmed that you have consumer rights so to be sure to speak to the airline to ensure you receive the maximum compensation, and that at minimum they should book you a new flight, and depending on the delay, provide overnight accommodation and cash compensation. The emergency team member advised you that they would be able to update your arrival date with our ground team so your Study Italy trip would reflect accordingly. You told the emergency team member that your trip was ‘already too much for you to handle’ and that you were going to return home. While this was your prerogative, it is not a reflection of our services or trips. You were upset that you couldn’t receive a full refund of your trip, despite the fact you already received an almost 50% discount on the trip at purchase, and that you could have attended, but you chose not to due to a delay with your flight at Heathrow airport. Your reasoning was that as you had not physically arrived in country, you should receive a full refund. However, as you were advised in turn, the reservations for your trip including accommodation, transfers, teachers, etc, were all made many months in advance, and we couldn’t replace you with a different customer as you decided to cancel the day before the trip started. You finished the conversation with our emergency team member that was only trying to assist you with “well that has told me everything I need to know, I’ll gladly bash your company publicly when I get home and you can ** **** **”. Your review implies that as part of our trip and services you were stranded in another country for two days. The reality is that you decided to purchase your airfares, not through our travel agents as was recommended, but online, which was the cause of the delay you encountered. You’ve also stated that we ‘just ditched you’, whereas your trip was prepared and your transfer was waiting for you at the airport, but as your flight was delayed in Heathrow, 1 flight away from arriving at the trip, you decided to go home instead of attending your trip. This was very unfortunate for everyone, including the other members of the trip who were expecting one more person, however, despite our emergency team member trying to encourage you to continue with your trip and not turn back, you made the decision to not even arrive at the destination. It is very disheartening to see that you have now chosen to also leave this negative review despite knowing it was entirely your choice not to arrive into Italy, and are trying to imply there was an issue with our services.