Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.

Find a Location

Hollyburn Properties Limited has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    Business ProfileforHollyburn Properties Limited

    Property Management
    HeadquartersMulti Location Business
    BBB accredited business
    The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

    At-a-glance

    Customer Reviews

    3.4/5stars

    Average of 5 Customer Reviews

    Customer Complaints

    4 complaints closed in last 3 years

    2 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 7/6/2002

    Years in Business: 52

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    Hollyburn Properties is a family-run business in the property management industry, providing apartment suites for rent at 76 rental communities in Vancouver, Calgary, Toronto and Ottawa.

    Business Details

    This is a multi-location business.

    Find a Location

    Hollyburn Properties Limited has 3 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      Headquarters
      700 1155 W Pender St, Vancouver, BC V6E 2P4
      BBB File Opened:
      27/11/1997
      Years in Business:
      52
      Business Started:
      1/1/1972
      Business Started Locally:
      1/1/1972
      Business Incorporated:
      30/9/1987
      Accredited Since:
      7/6/2002
      Alternate Business Name
      • Hollyburn Properties Mangement Inc.
      • Rentersguide.com
      • Hollyburn Group Of Companies
      • Hollyburn Properties (Alberta) Ltd.
      • Hollyburn.com
      Business Management
      • Paul Sander, Vice President/Director
      • Allan Wasel, Vice President of Operations
      Contact Information

      Principal

      • Paul Sander, Vice President/Director

      Customer Contact

      • Paul Sander, Vice President/Director
      • Allan Wasel, Vice President of Operations
      Additional Contact Information

      Fax Numbers

      • (604) 662-7355
        Primary Fax

      Phone Numbers

      Email Addresses

      Website Addresses

      Industry Tip

      BBB Tip: Property management

      Customer Complaints

      4 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      05/04/2024

      Complaint Type:
      Billing Issues
      Status:
      Resolved
      I received notice that Hollyburn Properties sent an account of $349 to collections and this is damaging my credit score. You do not have any proof or evidence that I owe this money. I assume this is the money you tried collecting from me for unreasonable claims of damage, such as a cleaning fees, etc. You do not have any court order regarding this amount. You have not established that you are owed this money at all. **** ** * ********* ** *** *********** ********* ****  Your unilateral decision to send this to collections is not only unreasonable, but also abhorrent. I have disputed this account with ********** and if I incur any more charges or fees, or any further damage to my credit score, I will be initiating a court or tribunal action to recover all such losses as well as any legal fees I may incur. I urge you to cancel this account with ********** as soon as possible.
      Read More

      Customer Reviews

      5 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Alex K

      5 stars

      15/03/2024

      For over a year, I lived in a 14-story tall old residential building owned and operated by Hollyburn Properties Limited in West End, Vancouver, Canada. The apartment was advertised as a one-bed room apartment, but in fact it was just a bachelor with a partition wall put up by Hollyburn. I decided not to renew my lease after 12 months. A property manager was heard saying to the onsite resident manager that,” You can show the apartment every day.,” during a pre-vacating routine inspection. Hollyburn scheduled more than a dozen viewing appointments at inconvenience to us. Hollyburn uses * ***** ******* ****** to maximize its rents at the inconvenience of rent paying tenants like me. * **** ******* **** **** ** *** *********** ******* **** ************ ********* ** ********** Hollyburn required me to clean the apartment before vacating according to its specifications. Nevertheless, when I moved into the apartment it did not appear that it had been professionally cleaned nor Hollyburn had shown any proof such as receipts. I noticed that most cleaning tasks were carried out by the live-in handyman and his wife, the resident manager, but not professional cleaners which could not have justified the itemized charges as these were a part of their jobs as employees of Hollyburn. *** **** * *** *** ******** ********* ************ ****** ** *** ******* ******* ******* *** *** **** ***** ******* *** ** **** ******** *** ******* ******** ****** ** ***** *** ******** ***** **** ** ***** *** ******* *** ********* ** ***** **** **** ************* ** ******* ********* * *** *** **** ******** ******** *** ******* ******* ******* **** ** *** ******* * *** ** *** *** * ******** ***** **** *********** ***** ***** ***** ****** *** *** *********** ********** ** ******** ***** **** ********* Yet, my worst experience was that one of the two elevators in my building was out of service for almost 3 months. I caution renters to avoid Hollyburn owned and managed old residential buildings.

      Local BBB

      BBB serving Mainland British Columbia

      BBB Reports On

      BBB reports on known marketplace practices.

      BBB Business Profiles may not be reproduced for sales or promotional purposes.

      BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

      When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

      BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

      As a matter of policy, BBB does not endorse any product, service or business.