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          Fresh Tracks (Canada) Inc. has 1 locations, listed below.

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            Business ProfileFresh Tracks (Canada) Inc.

            Tour Operators
            BBB accredited business

            Contact Information

            1200 885 W Georgia St

            Vancouver, BC V6C 3E8

            Visit Website
            (604) 332-3715

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            Customer Reviews

            3.75/5

            Average of 4 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            2 complaints closed in last 3 years

            1 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 8/2/2008

            Years in Business: 32

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            Creating extraordinary vacations for visitors to Canada since 1992.

            Business Details

            Location of This Business
            1200 885 W Georgia St, Vancouver, BC V6C 3E8
            BBB File Opened:
            26/2/2003
            Years in Business:
            32
            Business Started:
            1/1/1992
            Business Started Locally:
            1/1/1992
            Business Incorporated:
            31/12/1997
            Accredited Since:
            8/2/2008
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            Type of Entity:
            Corporation
            Business Management
            • John Parker, President/Director
            • Mary Cruz-Pong, Office Assistant
            Contact Information

            Principal

            • John Parker, President/Director
            Additional Contact Information

            Fax Numbers

            • (604) 718-5110
              Primary Fax

            Phone Numbers

            Email Addresses

            Read More Business Details and See Alerts

            Customer Complaints

            2 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            10/11/2023

            Complaint Type:
            Product Issues
            Status:
            Resolved
            We purchased a ********************** Trip in April 2023 from Fresh Tracks Canada and travel insurance from their recommended company *****************. Near our departure date of August 24 the fires in that area of Canada were severe with ******** government warnings about poor air quality and particulate danger warnings . We cancelled our trip and immediately filed a claim with all accompanying documents required by *****************. After weeks of delays trying and unable to learn information regarding our claim from ***, we appealed to Fresh Tracks. They eventually informed us that our claim had been approved ; we were asked to submit wire information to receive our funds of $14,000. To date, our funds have not arrived and after many calls and emails to Fresh Tracks and ***, we feel we have been *********. We have been informed by Fresh Tracks that they contacted the *** Claims manager but *** says the wired money has been lost. It is now November and are seeking help from any ******** agency which can help us receive our funds. Please contact us by email **************** Thank you.
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            Read 1 More Complaints

            Customer Reviews

            4 Customer Reviews

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            How BBB Processes Complaints and Reviews

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            Most Recent Customer Review

            Rosemary C

            24/02/2024

            Just returned from a Freshtracks tour , that started in ********* with train to ****** , then by land to *********************, *****, and ended in *******. My husband and I are in early eighties. We absolutely loved every aspect of our adventure that we were able to customize to our taste. We stayed at Fairmonts except for Rim Rock in *****.They were all wonderful and the feature meals in ********* and ********************* were above expectations, as well as the meals on the train. Freshtracks supplied an exact itinerary for the entire ten days and every part of it was exactly as stated but better. We loved the people, the food, the scenery and everything about our ******** vacation. Feel so Lucky to have found them!!
            Read 3 More Customer Reviews

            Local BBB

            BBB serving Mainland British Columbia

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