Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
Better Business Bureau®
Resources for Businesses
Better Business Bureau
          Share

          Find a Location

          Indus Travels Inc. has 1 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            Business ProfileIndus Travels Inc.

            Tour Operators
            BBB accredited business

            Contact Information

            233 11951 Hammersmith Way

            Richmond, BC V7A 5H9

            Visit Website
            Email this Business
            (604) 279-8794

            Business hours

            Closed
            Business Hours
            8:30 AM - 5:00 PM
            8:30 AM - 5:00 PM
            8:30 AM - 5:00 PM
            8:30 AM - 5:00 PM
            8:30 AM - 5:00 PM
            Closed
            Closed

            Want a quote from this business?

            Get a Quote

            Customer Reviews

            3.11/5

            Average of 38 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            26 complaints closed in last 3 years

            11 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 21/10/2005

            Years in Business: 22

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            Indus Travels Inc is a Tour Operator offering vacations to over 80 destinations around the world, such as destinations in Asia, Africa, Europe, Australia, and the Americas

            Business Details

            Location of This Business
            233 11951 Hammersmith Way, Richmond, BC V7A 5H9
            Email this Business
            Years in Business:
            22
            Business Started:
            16/8/2001
            Business Started Locally:
            16/8/2001
            Business Incorporated:
            16/8/2001
            Accredited Since:
            21/10/2005
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            Type of Entity:
            Corporation
            Hours of Operation

            Primary

            M:
            8:30 AM - 5:00 PM
            T:
            8:30 AM - 5:00 PM
            W:
            8:30 AM - 5:00 PM
            Th:
            8:30 AM - 5:00 PM
            F:
            8:30 AM - 5:00 PM
            Sa:
            Closed
            Su:
            Closed
            Business Management
            • Praveen Syal, President/Director
            • Tordes Schaefer - Charlton, Sales Manager
            • Syal Preeti, Secretary
            • Priscila Guinto, Accountant
            Contact Information

            Principal

            • Praveen Syal, President/Director

            Customer Contact

            • Praveen Syal, President/Director
            Additional Contact Information

            Fax Numbers

            • (604) 608-3421
              Primary Fax

            Phone Numbers

            Email Addresses

            Read More Business Details and See Alerts

            Customer Complaints

            26 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            05/02/2024

            Complaint Type:
            Product Issues
            Status:
            Answered
            I purchased a trip through Indus and they would not refund any money or assist when I wrote the other companies involved. The other company ********* needed to hear from indus and indus would not respond. I did request help my senator regarding ********** refund and ********** refunded Indus $ 1850 since indus paid **********. Indus will not credit me the money. They received the refund 12 27 2023. It has been 5 weeks. This is unacceptable. I want a check for $1850 sent to me at the address on file please asap.
            Read More
            Read 25 More Complaints

            Customer Reviews

            38 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            joe K

            06/03/2024

            My wife and I along with three friends signed up the tour to ****** from Indus Travel. The total 12-day Maya ******* trip really gave us opportunities to learn ****** indigenous cultures thoroughly. We have seen a lot of ruins and pyramids, each of them has different representations and can tell the history of what was happening atthat time. We also had chances to visit the indigenous families to experence the real Mexican people's life inthe rural area. The views of volcanoes, villages and canyons are also unforgettable. This is a small group with total 7 tourists, our driver/tour guide is a very experienced guide, he explained the history in sequence of events in and out. Most of all with 2500km driving he made us fell safe with his skills. All in all, this trip worths a 5+ star.I was so surprised that Indus Travel assigned a tour coordinator dedicated to our group, ******** helped a lot to make the arrangement for the whole trip and made us worry free.

            Indus Travels Inc. Response

            07/03/2024

            Hi ***, We are so glad you had such an in depth experience while in Mexico. Its such a wonderful country and so much more than just its beautiful beaches. We will let the guide and Kathlene in our office know that you were pleased with their services. We hope to see you travelling with us again soon.
            Read 37 More Customer Reviews

            Local BBB

            BBB serving Mainland British Columbia

            More Info on Local BBB

            BBB Reports On

            BBB reports on known marketplace practices.

            See What BBB Reports On

            BBB Business Profiles may not be reproduced for sales or promotional purposes.

            BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

            When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

            BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

            As a matter of policy, BBB does not endorse any product, service or business.