Business ProfileforKia of St. Cloud

On 11/10/23 I had an appointment with Kia of St. Cloud to have a repair done on my car. Upon arriving, I requested the replace the door motor actuator (part ***** 4D500). They refused to do the work as requested. They mandated I must pay the $159.95 diagnostic. I begrudgingly agreed assuming that would be credited back in a labor reduction when they confirmed the issue and replaced the part. Unfortunately, they came back with the requirement that I buy an entire new sliding door drive unit for $1,565 (R/O #*******) if I wanted them to fix the issue. Knowing that they have attempted to sell me on unnecessary expensive repairs in the past. I immediately recognized this as another scam. I refused to buy the expensive part so they refused to complete the repair. However, I did go to the service desk and purchased the needed motor actuator for $25.40 and installed it myself the following weekend to complete the repair. I find it highly unethical that *** refuses to conduct requested services. Instead they mandate one pays for a fake diagnostic. They have the consumer on the hook for either paying an expensive diagnostic fee or better yet, the purchase of expensive unneeded parts. I did reach out to both *** about my concern through their complaint resolution portal and they responded there is little they could do because the dealership is independently owned. I responded to Kia of St. Cloud through their satisfaction survey where I selected the option that I wish for a manager to contact me. It has now been over 90 days with no acknowledgement. For reference: As I mentioned earlier, this is not my first issue with Kia of St. Cloud. They installed a new serpentine belt and pulley incorrectly causing a squeal. When I returned, I was told the noise was a bad power steering pump and high-pressure line (R/O #*******/1). I went home, corrected the improper tension and have past five more years of driving on the "bad" power steering pump.