Business ProfileforCarHop Auto Sales & Finance

I purchased a 08 Kia ***** on 6/21/24, the check engine light came on. I was sold the car with a broken back door, the window doesnt roll down, the head gasket was busted, the serpentine belt is broke, the pulleys are broke on the engine, oil has not been changed, fluids were not changed, they were dry as a bone the ** compressor and all parts that went with the ** were broken. I tried NUMEROUS times to return the vehicle to the lot within their 7 day policy, I had not had the car in my possession for the 7 days it was in the shop 6 of the 7 days. Everytime I was told I was too broke for any other vehicle on their lot. When I offered a larger down payment to get me into one of their nicer vehicles, they denied me WITHIN the 7 days, it has costed me a little of $2,000 to fix this vehicle to even START to make this road worthy and safe for me and my children. I have filed SEVERAL complaints, left reviews, with their company but no one has reached out to me to help me solve these issues. They offer a warranty but it only covers transmission or engine repair, you pay $250 on that. But everything else is out of pocket, doesnt TRULY get fixed and they sell you a junk car. They forced me to stay in my car because they want me to. They sold me a lemon, Im now $10K in debt for a car that BARELY functions. Do not go here!!!! I hate my car!

Hi ********* - Thank you for taking the time to send your feedback. It is unfortunate when unforeseen issues occur with a used vehicle.  To ensure we are on the same page, our records show you purchased the vehicle 06/10/24 and CarHop has honored its limited warranty.  CarHop has covered the vast majority of repairs cost to date, even those not included in the limited warranty.  **** from CarHop spoke with you today (7/12/24)and worked together with you to agree on a solution for the remaining repair items.  If you paid $2,000 in repairs on your own, your online post was the first time CarHop learned about it.  If you have receipts of those repairs, please provide them to **** or ***** at your local CarHop store for their review.  If you have further questions, please also contact **** or ***** directly.  Thanks, CarHop.