8 Customer Reviews
- Date
- Highest Rating
- Lowest Rating
Review from Stephen B
1 star02/05/2024
The link between Cypress Bank and Trust and True Link Financial involving AROSA of Raleigh and a 6 year old fraud scheme that began in January of 2018. I've asked True Link, Cypress and AROSA for documents related to Sunrise Bank. They all refuse. I'd like the BBB to acquire these documents from Sunrise Banks.Review from William A
1 star11/06/2023
Using my card to get funds from giving blood, I went to a "no surcharge" ATM from their list, and was charged a surcharge. When I called, they said the bank was no longer on the list, and refunded me less than the surcharge. They have changed the locations of "no surcharge" ATM and did not update the information for consumers. Nickel and dime charges, constantly.Review from Daniel C
1 star08/17/2023
Same as others. I got a refund from T-Mobile and cannot access my funds. The website is heavily flawed. Cash App, Venmo, and AppleCash all cannot transfer the funds. I will try an ATM but I know I cannot take out the exact amount. Shame on T-Mobile!Review from Jeremy N
1 star08/12/2023
Refund card issued by T-Mobile from Sunrise Banks using northlane.com as the portal. Northlane's website does not work, won't allow for transfer of money of the card. Many complaints across tons of forums yet it still isn't resolved. If you're having this issue report them here and at the FDIC website. **********************************************************************Review from Darlene B
1 star05/28/2023
I was issued two $200 virtual gift cards from this bank. I spent our bill money on clothing thinking I could use the virtual prepaid MasterCards on my bills. I went thru the steps of activating both cards & went online to pay my bills. To my surprise, both cards were DECLINED! There isn't even a phone number, web address or any contact info for help regarding a total of $400. This is not right, and should be considered illegal. I don't even know who to contact about this. I will continue to leave reviews about this bank that issued NON usable MasterCard gift cards. I can't even file a complaint because I don't have an address or phone number for Sunrise Bank.Review from John K
1 star09/14/2022
I am a customer of ********************** and used them for my first Mortgage. The process of obtaining a loan was great, my loan ******** ***** was terrific, and that process was excellent. The issue is making payments on my mortgage. Their online banking is out of date and is constantly making mistakes. I've tried adding bank accounts to make the payment; I've even tried making direct ACH pushes to the account, but every time it fails. NOW SUNRISE IS REPORTING MY MORTGAGE AS DELINQUENT to the credit bureaus because their system fails, and their mortgage team has not returned my phone calls to fix this. It's one thing to add late fees, which can be removed later down the line but negatively impact a customer's credit score because of a SYSTEM ISSUE and lack of support coverage is not excusable. DO NOT USE this bank.Review from Michelle H
1 star09/03/2022
I am a business customer. This is not a business bank or service. Their "credit card" is unvalidated and rejected by Amazon, AWS, Box, Slack, etc.... In the rare instance that I have tried to use the card (because it's clearly not successful), they reject my use of the card if using a vendor outside the United States. There is no customer service on the card when there is a problem, it's an unsupported business. My customer service rep is good, but she can just sigh and tell me that she understands my frustration and that they have heard these same complaints in the past. This is a business that is not yet a business bank and while they are a B CORP (why I chose them) they are not more than a community bank for deposits and personal checking accounts. BEWARE!Review from Carol M
2 stars05/27/2021
Every time I call the bank on Como I'm put on hold for 20 to 40 minutes!
Customer Review Rating
Average of 8 Customer Reviews
Contact Information
Want a quote from this business?
Get a QuoteCustomer Reviews are not used in the calculation of BBB Rating
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business.