Business ProfileforDecksDirect.com

I placed an Order with DecksDirect.com (Order No. *********) on August 8, 2023 for the following items:(2) Hurricane Installation Brackets for AFCO Post Wraps and Kits in the amount of $119.98 (2) Craftsman ******************** Kits by AFCO in the amount of $533.98 (4) Load Bearing Plates for AFCO Column in the amount of $127.96 The amount of the order was $781.92, plus shipping and handling in the amount of $199.99, bringing the total cost to $981.91.The order was supposedly shipped to me on Tuesday, September 12, 2023. However, when the delivery truck arrived, there was no paperwork (e.g., bill of lading, shipping invoice), associated with the order. Therefore, I was unable to confirm that the product I ordered was correct. At that time, I reached out to DecksDirect to alert them of the issue with the order. I was on the phone with the DecksDirect support person, *****************************, and the driver of the truck to see if the issue could be resolved. Unfortunately, the delivery company was unable to confirm that it was the correct order (the boxes were marked with an address that was not mine), and as mentioned, had no paperwork to provide to indicate what was in the boxes. Because of this, I did not accept the order and returned it, requesting that the order be cancelled, and my credit card refunded. During a phone conversation with ******************** about a week after I returned the shipment, I was given a Return Authorization No. ******. To date, I have had several back-and-forth emails with ********************, with no resolution. We have no product, I have not received a refund, and ******************** is unable to provide the status of the return. I am being told I will also owe shipping and restocking fees for an order that had no tracking number and came with no documentation to show what was in the shipment sent to me.