Business ProfileforBecker Furniture

- April 1, 2023 Purchased leather recliner from Becker Furniture. Neighbor was present and witnessed entire converations and interactions.- Sales Associate stated the chair was genuine leather and said they verified the chair was leather online. We were adamant on cow leather and not bonded, vinyl, or pu material.- Summer 2023, staples on inside of seat perforated seating surface, and stitching separating.- Fall 2023 Reported to Becker Furniture **************** as Extended Warranty had been purchased as well.- Fall 2023 damage deemed factory defect and repair scheduled.- Fall 2023 replacement seating surface received and inspected, material replaces entire seating surface, back seating surface and recliner leg support. No leather found.- Issue reported to Becker furniture, back and forth with management. Want to offer VIP pricing on new purchase. Say they cannot refund chair due to age. - I let them know Id be fine w/ credit as I expect nothing for free and they can prorate refund or credit for amount of time chair was used. After run around and poor response from management Id like a prorated refund.- Feb 2024 Store Manager says VIP pricing only method to resolve.- Feb 2024 I request to move case to corporate.- Feb 2024 No response from corporate.