Business ProfileforHOM Furniture, Inc.

Bought a reclining sofa at HOM and the footwell on one side has always been under filled. Rep has come out twice now, the first time to stuff a flimsy piece of foam in the foot well of the side that is so flattened (and has been from day 1); the second time yesterday to take that same piece of flimsy foam and rearrange it (rather than replace it with a better fill). His thought was that it keeps slipping b/c I put my feet up which I thought was the whole reason one buys a sofa with reclining capability. He offered no good solution other than NOT putting my feet up. As a senior I'm used to being unseen/unheard like this but when I paid nearly $1800 for a sofa, I expected all areas to be equally "puffy" with the proper amount of fill. Received a service call from some woman today who stated there was little that could be done to rectify the situation. The tech even noted in his report that the fill was slipping DUE TO MISUSE which is a bold face lie! She suggested ordering another type of padding but made it clear there were no guarantees it would work. This is what HOMs warranty is worth!