Business ProfileforB.W. Incorporated (Backer Wencel Inc)

The initial transaction occured on January 23, 2024 for a total of ******. I purchased the Snirt Grabber Mat which was 4'x6' in size. this mat was not delivered until 2/7/24 This specific mat was marketed to "hold" snirt like snow, melt, dirt and grime. Following are marketing descriptors stating what this mat will do: "Keeps the floor clean from melt and run-off that gets tracked in on dirty cars and trucks.""Want to park your motorcycle or four-******* in the garage without worrying about ************* getting all over the floor?""The mat is easy to clean, too. **** up the water with a shop vac or just drag it outside and pick up to dump." "The mat is made from the same stuff that makes our SnirtStopper garage door seals so awesome, and its bound with a large, rolled foam perimeter to catch and help hold snirt like snow, melt, dirt and grime!"After reading the description and looking at the pictures posted, I understood this would "hold" water as stated in the description. When I received the ******* was full of stitching holes around the entire perimeter of the mat. I purchased this mat with the sole intention of holding the "snirt like snow and melt" that dripped off my snowblower to contain the mess. I contacted the company and spoke to **** who assured me that the description is accurate and the mat was never intended to be waterproof. If it wasn't intended to be waterproof then I'm confused how it could possibly "hold snirt like snow and melt." I was enlightened by **** that they would be developing a mat over the next two years that would use a different manufacturing process to make the SnirtGrabber mat completely waterproof. After several conversations and getting the run-around, **** agreed to not charge a restocking fee, reimburse the mat charge and pay $10 toward the $20.25 shipping I paid. I was also required to pay the return shipping in full. This leaves a total out of my pocket of $30.75 for a product that was falsely advertised.