Customer ReviewsforWarners' Stellian

Had a good experience so far. Bought a new grill....in-store went fine. Pretty much knew what i wanted, so 7 minutes and out the door with my receipt and delivery date and time. Delivery guys were excellent, and they took my old grill away. Have submitted request for $50 rebate on-line, and it seems to be going through fine also. ************

I'm glad to hear your experience has been a positive one! Happy grilling!

Do not do business with this company. they will sell you product they don't have and wont communicate with you again after that

I have reviewed your history with our ***************** I'm sorry for the delay. The refrigerator you ordered was a special order item. This was communicated to you at the time of the sale. Special order items come directly from the manufacturer. Warners' Stellian does not manufacture appliances. We rely on our vendor partners to supply them. Your salesperson has been in communication with you except for this past Monday when he was out becasue he had a sick kid. The store manager called you today. GE is estimating your refrigerator will be in next week. Again, I apologize for the delay.

Ive bought appliances from WS many times of the last 2 decades. I will never, ever, ever, ever, ever step foot in any of their stores again.Im being generous by giving them one star.

I reveiwed your most recent call with us. I understand you're having issues with your GE appliances that are just out of warranty. Listening to the call, it sounded like you were more upset at GE. If there was another interaction that illicited this review, please call ************ option 1 to speak with one of our Repair Coordinators. We would like to assist in any way possible.

DO NOT purchase appliances or extended warranty from this company. Once the purchase is complete customer service is terrible- even with an extended warranty purchase. I have had issues ongoing since fall of last year- everything from my warrantee information that ******** couldn't find even though I had my original receipt, to damage caused to my floor because the repair person didn't bother to put down a floor protector prior to moving my stove. It is also evident that ******** Stellian is purposely making it much more difficult to reach the repair center. The number is now impossible to find on their website. When I finally found the number (you can call your local store and select the option for repair) the wait time was long and I was mysteriously sent to voicemail before calling back and finally speaking to an agent. (I will say that the phone agents are not at fault and are generally pleasant. They are doing the best with what they are given- which is very little with all the roadblocks thrown up by ******** Stellian. The agents are not even allowed to transfer a call to a manager or supervisor.)So much for supporting a local business that I thought had a reputation for superior quality and service. It is even more insulting and frustrating to read the terrible and tone-deaf replies they make to the poor reviews here and on other sites.

I apologize you had some issues contacting the ****************** The number you can call is ************ or you can visit Warnersstellian.com and **************** Repair.

I've had terrible customer service with this company. I would not recommend using them at all - they don't deserve any stars. I've had to call every time to find status of order or even delivery. When they did finally deliver they said they didn't need to unpack and hook up the product. They finally did once I called a manager, but it was like pulling teeth. I can not recommend this company at all to anyone and everyone in ** needs to know this. Looks like from below this isn't news to them - so shame of them for not improving their services and listening to these reviews. If I can prevent one person from buying from this company, I hope for that in writing this review. Terrible, terrible, terrible.

I had a phone conversation with **** at Warners Stellian and he apologized for the poor service. He sincerely heard my complaints and for that I am very thankful. I really appreciated the conversation we had - therefore the complaint is resolved and is no longer a concern.

Great unless there is a problem. Then they ghost you.I am sitting on a $3500 defective induction stove they agreed was defective and agreed to replace. Its been in my kitchen for over a month.They had previously agreed to remove it within 2 weeks, even if the replacement hadnt shown up.Ive attempted to follow up with them twice in the past month to get a status update.The requests were made to the service department contact I was directed to and the salesperson I purchased the stove from.Nothing. No acknowledgment of my request. No update.I am usually pretty easy-going. That ends when the supplier does not respond to me.Just do what you said you would do.Communicate with me when I ask for an update.

I apologize for your experience. We certainly don't intend to deliver defective merchandise. We rely on our vendor partner to deliver products in a timely manner. We appreciate the feedback and will use this as an example to improve our communications.

I had an awful experience.I ordered a washer and dryer. 2 months later I did not have my machines.They were unsympathetic regarding the issue. They did not follow up as I was told. I finally gave up and cancelled the order. I did get my money back. I would NOT recommend warner stellian.

I am sorry your selections were not available for a timely delivery. Warners' Stellian orders appliances from over 60 brands and vendors. We cannot guarantee availability on special order items as we don't manufacture appliances. I hope you were able to find something that fit your needs that was in stock.

My experience is exactly what the majority of these reviews state. It is interesting that each response from Warner's Stellian in these reviews provides generic justification for their actions trying very hard to make it right. A few years ago we purchased a stackable washer and dryer and were very pleased with the service/efficiency of delivery and set up. We decided if we ever needed to purchase any more appliances in the future, we would stick with this company that had built our trust. Fast forward to where we did need to replace all four appliances in our kitchen. Once again, we were impressed with the sales and delivery/set up. So much so, we purchased an Ironclad protection guarantee pushed heavily by sales. BIG MISTAKE! I caution anyone considering this additional plan to reconsider. My Frigidaire oven is less than two years old and won't start. We contacted the number on the brochure. Three business days later, we get a text stating our part is in and to call to schedule a repair. I called to schedule and was told it would be two more weeks until a repair person could get to my area which is literally only twenty-three minutes from the store. There was ABSOLUTELY NO EFFORT to get here sooner. As a consumer, I felt very brushed off and unimportant. Definitely a we want your money more than we care about you feeling. Subsequently, who expects their customer to be without an oven for three+weeks? Warner's Stellian has lost all of my trust. I will NEVER purchase from them again. I will NEVER recommend them to anyone. I will go back to my repair plan with my gas company who gets here within two days for repair with the part (from the same ************* you). When you are a customer and spend a lot of money on something very important to you (I am a hobby cook and *****), you need to trust the business who claims to stand behind their product and services. This is absolutely the worst customer service I have ever experienced.

I apologize for the delay. Due to high call volume and that you are in a more remote area, we have limited time spots available. You are on a move up list that our scheduling team has reviewed. We will be reaching out today with an updated available appointment for tomorrow. I hope that works for you!

Bulit new home and purchased all appliances through Warner Stellian's in ************ with ***********************. Microwave went out in 11 months and Warner Stellian wouldn't help, even though it wasn't installed for 2 months past move in as the trim piece was ordered incorrectly.Our Kitchen aide refrigerator has broken 3 times in 2 year and 3 months. Each time it breaks I am without icemaker and the freezer, which was entirely why we purchased this model. We paid $3800 for this refrigerator with the Iron Clad Warranty. I am not waiting for parts to be ordered again with a 4 month wait. The last time the repairman came he stated that this refrigerator has a faulty design and that he has seen it over and over.Posted on their website negative review and have letter ready for the **************************** and papers ready to file with small claims court.I am tired of the run around and waiting for parts for a refrigerator that will break down again. I want my money back to put to a different model and they can deal with receiving any money they are out from Frigidaire.Stay tuned.

The Terms and Conditions of your Ironclad protection plan clearly state that it is a repair plan. An exchange would be approved if we are unable to repair the refrigerator or it is not economical to continue with the repair. At this time your refrigerator does not qualify for an exchange. We are honoring the Terms and Conditions of your Ironclad protection plan and continuing with repair. Your parts are on order and should arrive early next week. We will contact you to schedule the *********** we receive those parts.

We purchased a new home with new appliances from Warner Stellian. First to go was the microwave. A motor burnt out inside, when the repairman took it apart he could see it was burnt out and almost started on fire. He had to order parts, so the microwave sat on our guest bed unusable for several months. In the meantime, the ice maker on the refrigerator began acting up, with the ice clumping up into a solid block, and the gas oven computer board became possessed - it would start changing the temperature in the middle of cooking things, and get stuck in the on positionone time it took almost an hour for it to reset itself so I could shut it off. The repair person when they fixed the microwave in August (again thats about 9 months after they initially started fixing it) closed out our work order and instead of ordering the parts for the refrigerator and oven it was now closed out. I called them in January wondering what was going on with the parts and they realized the tech made an error and reopened the order. They were to come today (1/31/24) to fix the refrigerator and oven, but just called to state all techs are sick and rescheduled me to 2/12/24. Im actually horrified once these appliances are off warranty that we are going to be stuck with lemons, with all the things that have continuously gone wrong with nearly all our appliances. I dont know what recourse we have, but can only say we are EXTREMELY unhappy with the service and products from Warner Stellian and can only say STAY AWAY!!!

I apologize for your experience. As you know, Warners' Stellian doesn't make appliances, we sell, deliver, install and service appliances. We certainly don't intend to deliver faulty appliances. We are repairing your appliances per the manufacturer warranty. If for some reason they are not able to be repaired, we will request an exchange on your behalf and you can select different appliances of your choosing. We have had a streak of illnesses run through our technicians. I am sorry for that as well. I will send you a token of our appreciation for your patience while we rearrange our schedule. I can assure you we will complete ************ as quickly as we are able.