At-a-glance
Related Categories
Overview
Business Details
This is a multi-location business.
- Location of This Business
- 290 Chester St, Saint Paul, MN 55107-1207
- BBB File Opened:
- 2/25/2009
- Years in Business:
- 17
- Business Started:
- 9/1/2007
- Business Started Locally:
- 9/1/2007
- Business Incorporated:
- 9/1/2007
- Accredited Since:
- 2/25/2009
- Type of Entity:
- Limited Liability Company (LLC)
- Business Management
- Matthew Mathias, Owner/President
- Sherri F., Customer Service Manager
- Contact Information
Principal
- Matthew Mathias, Owner/President
- Sherri F., Customer Service Manager
Customer Contact
- Matthew Mathias, Owner/President
- Kelly Handevidt, Manager
- Sherri F., Customer Service Manager
- Additional Contact Information
Fax Numbers
- (612) 414-0481Primary Fax
Phone Numbers
- (651) 210-8271Other Phone
- (651) 500-4888Other Phone
Email Addresses
- Primary
- Complaint
Website Addresses
- (612) 414-0481
Customer Complaints
6 Customer Complaints
Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews
File a ComplaintMost Recent Customer Complaint
02/10/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
Customer Reviews
58 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
Todd B
3 stars05/24/2024
Matt's Moving, LLC Response
06/04/2024
We apologize for any confusion regarding the pricing and the trip charge. Our estimates are based on the information provided to us, and without a detailed inventory upfront, we offer a range to account for potential variations. In your case, the actual time fell within the estimated range of 1-3 hours, taking 2.75 hours to complete. The estimate we provided outlined all of this.
Regarding the trip charge, it covers the truck, fuel, and crew labor. We did adjust the trip charge as much as our tariff allows, and we're sorry that it still felt excessive to you.
Our team places floor runners in high-traffic areas to protect your home, and per OSHA regulations, they must wear protective footwear to prevent injuries. We understand the importance of maintaining your clean carpet and apologize if this was not adequately managed.
We also acknowledge your concerns about the SuperMove system and the repeated inventory process. We are working on improving our internal communication and system efficiency to provide a smoother experience for our customers.
Thank you again for your feedback. We take your comments seriously and will use them to improve our services. We hope you will consider giving us another chance in the future.
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