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          Capella University, Inc. has 1 locations, listed below.

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            Business ProfileCapella University, Inc.

            College and University
            BBB accredited business

            Contact Information

            225 S 6th St Ste 900

            Minneapolis, MN 55402-4316

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            Email this Business
            (866) 679-9682

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            Customer Reviews

            1.33/5

            Average of 36 Customer Reviews

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            Customer Complaints

            91 complaints closed in last 3 years

            26 complaints closed in last 12 months

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            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 6/6/2005

            Years in Business: 31

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            According to the information provided by Capella University, this company offers online education, in the areas of education, human services, psychology and technology. Capella offers certificate and degree programs, for undergraduate, masters, and doctorate levels.

            Business Details

            Location of This Business
            225 S 6th St Ste 900, Minneapolis, MN 55402-4316
            Email this Business
            BBB File Opened:
            9/7/1999
            Years in Business:
            31
            Business Started:
            2/1/1993
            Business Started Locally:
            2/1/1993
            Accredited Since:
            6/6/2005
            Type of Entity:
            Corporation
            Alternate Business Name
            • Capella Education Company
            Business Management
            • Tom Sonnek, Director
            • Joseph Rennie, Senior Learner Affairs Associate
            • Dr. Richard Senese
            Contact Information

            Principal

            • Joseph Rennie, Senior Learner Affairs Associate

            Customer Contact

            • Joseph Rennie, Senior Learner Affairs Associate
            Additional Contact Information

            Phone Numbers

            Email Addresses

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            Customer Complaints

            91 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

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            Most Recent Customer Complaint

            09/13/2021

            Complaint Type:
            Billing Issues
            Status:
            Answered
            I am a student of Capella University. My employer sent a check in the amount of $485 to cover the remaining balance of my tuition expenses. Capella University is "holding" the check and not closing out my balance. The finance department has yet to contact me. I have spent several hours being put on hold to settle this matter. My place of employment sent a check on 5/26/21 for $2015 and Capella cashed that check, and the check for $485 was sent on 8/18/21; this has not been accredited to my account as of yet. This inability to to credit my account for the remaining balance has delayed Capella University from releasing my Master's Degree to me and my official transcripts, which I am a 4.0 GPA student. I have discussed this with several representatives from Capella, and they all have stated they would follow up with me, and I have not received any follow up communication.
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            Read 90 More Complaints

            Customer Reviews

            36 Customer Reviews

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            How BBB Processes Complaints and Reviews

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            Most Recent Customer Review

            Mathew M

            04/08/2024

            I see so many bad reviews but honestly through the *** and downs getting through my graduate degree everything has been great. I am now wrapping up my degree and would recommend the psychology program for mental health counseling. Its hard work and many hoops to jump through but its worth it!
            Read 35 More Customer Reviews

            Local BBB

            BBB of Minnesota and North Dakota

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            BBB Reports On

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