About
Important information
- Additional Info:On 06/28/2023, the business filed for reorganization under Chapter 11 of the federal Bankruptcy Act, case# 23-10852. This permits the business to continue to operate with court supervision while developing a plan of reorganization. Those with monetary claims against the business are advised to obtain a Proof of Claim form by writing to US Bankruptcy Court District of Delaware 824 Market St. N Wilmington DE 19801 for resubmission to that court. The case number should be entered on the form. Claims must be submitted by 06/28/2023
Overview
BBB Accredited Since: 12/19/2007
Years in Business: 33
Payment methods:
Visa, MasterCard, American Express, Discover, Evine Credit Card, PayPal (online only)
BBB Accreditation & Rating
About This Business
Products and Services
Business Details
- Local BBB:
- BBB of Minnesota and North Dakota
- BBB File Opened:
- 10/16/1991
- Business Started:
- 6/1/1991
- Business Started Locally:
- 6/1/1991
- Type of Entity:
- Corporation
- Alternate Names:
- Christopher and Banks
- Evine Live, Inc.
- ValueVision Media Inc
- Business Management:
- Ms. Diana Stone, Complaint Contact
Additional Contact Information
- Principal Contacts
- Ms. Diana Stone, Complaint Contact
- Customer Contacts
- Ms. Diana Stone, Complaint Contact
- Fax numbers
- Primary Fax: (952) 943-6133
- Additional Websites
- Website 1
Additional Information
- Refund and Exchange Policy
If any item received from ShopHQ does not meet your expectations, mail or ship your return within 30 days fromthe date you receive your package for return or exchange.
We offer two return options. You may choose to either return your item for a full refund of the purchase price, less the applicable shipping and handling charges back to your original method of payment; or, you may request an exchange for the same item. You may also reorder the item today and then return your original item for a refund.
Refunds:
- Refunds will be issued to the original method of payment used. Refunds to credit cards are applied immediately upon processing, but may not appear on your billing statement for up to two billing cycles.- Original shipping and handling charges and the easy return SmartLabel fee are not refundable.
Exchanges:
- If you would like to make an exchange, please include the color and/or size you wish to receive.
Exchanges can only be made for items being returned to our Bowling Green, Kentucky locations
With an exchange we will first refund your original order and then place a new order for you based on the information included on the exchange form sent with your return.- Please allow 5 business days from the day ShopHQ receives your item to see your exchange order under "My Account". If you have an email address on file, you will receive an order confirmation email, as well as a shipping confirmation email so you can easily track the progress of your package.
Complete Return Policy: https://shophq.com/p/help/returns/shophq-returns/#ReturnPolicy?cm-re=FAQ-ReturnPolicy
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