Business ProfileforRoscoe Brown, Inc.

Look for another business to do your repairs. They said my ***** on demand hot water unit was bad and needed to be replaced. I replaced with a *****  unit they recommended but purchased myself because they were $600 more than anywhere else. Marey requested that I send back their unit ; which I did and low and behold the unit was in good working condition and refunded every penny of the purchase price even though there was nothing wrong with unit. I have had several problems since. They forgot to install they clean out valves. Then there were other issues with water leaks and the newest one is a propane leak found by my propane company due to them marring the union. I was charged for it not to mention the propane I lost and we all know how expensive propane is right now. When I called Roscoe Brown to inform them they came out and put new part where it was leaking. When I asked for reimbursement for charge by propane company to find leak and for some of the propane. They basically said they would pay $66 for finding leak by the way they charge $99 thru Roscoe Brown and $50 for the lost propane,but they feel like it's not their fault. Then I got upset! I sent them every receipt and pictures. We have had to go without hot water and heat 1 night when it was cold due to these multiple problems. I am home bound disabled and my husband is in end stage kidney failure on dialysis. Look I was not looking for anything free or a hand out. Just fix the problem. You were paid in full. I want to be reimbursed for expenses that were incurred from work that was not done properly. He also told me that the higher ups at Roscoe Brown thought I was looking for something free because they had come out multiple times. If it was done properly the first time we would not be going through this. You are supposed to be the professionals. I trusted you as professional company Not to mention your prices are higher than anyone in area.