Business ProfileforF&M Bank

I sent a request through their mobile app to close my account on 7/8 and was told to call them so I did. I was told because there was a 1.05 in the account to come in or I could transfer it to someone's account I knew so I transferred it to my mother's account and was asked why I was closing it etc.. Today 7/26 I find out it was not closed and in the negative because they'd paid an auto pay to ******* (I had already emailed them as well that I'd closed the account and needed a mailing address) they'd also charged me NSF fees etc.. I called and spoke to **** the bank manager at the Madison St location and was told he couldn't tell who closed it, I said the person who transferred the 1.05 to my mom's account is who did it. He said it doesn't show who did it.. That can't be right, someone has to be held accountable for not doing their job. I was told I still owed the money they paid out but that he'd try and help me with the NSF fees. There would be none if the account had been closed on 7/8 when I was told it was. I'm basically being called a liar because they can't figure out who didn't do their job. This is not my fault and I don't feel I should be held responsible for any of this! If they tell me the account is closed why would I question them?? I'm unable to take a screen shot of my account to show the 1.05 being transfered and the NSF fees. Account # was XXXXXXX. I've with them since 2011.