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          Find a Location

          Asurion has 38 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            • Asurion

              648 Grassmere Park Suite # 300 Nashville, TN 37211

              BBB Accredited Business

            • Warranty Logistics

              9800 Metric Blvd Austin, TX 78758-5445

            • Asurion

              22894 Pacific Blvd Sterling, VA 20166-6749

            • Asurion

              875 N Michigan Ave Ste 3100 Chicago, IL 60611-1962

            • Asurion

              160 Bovet Road Suite 402 San Mateo, CA 94402

            Business ProfileAsurion

            Insurance Companies
            HeadquartersMulti Location Business
            BBB accredited business
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            Additional business information

            Additional Info:
            To avoid delays, please include 1.Name of the phone carrier, 2. The associated phone number, 3. An alternate contact phone number on Step 2 of the form when submitting your complaint.

            See all additional business information

            Contact Information

            648 Grassmere Park Suite # 300

            Nashville, TN 37211

            Get Directions
            Visit Website
            (615) 837-3000

            Want a quote from this business?

            Get a Quote

            Customer Reviews

            4.63/5

            Average of 17,996 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            1,671 complaints closed in last 3 years

            561 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 3/27/2008

            Years in Business: 33

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            Asurion helps people solve the most common and uncommon tech issues.

            Business Details

            This is a multi-location business.

            Find a Location

            Asurion has 38 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.

              • Asurion

                648 Grassmere Park Suite # 300 Nashville, TN 37211

                BBB Accredited Business

              • Warranty Logistics

                9800 Metric Blvd Austin, TX 78758-5445

              • Asurion

                22894 Pacific Blvd Sterling, VA 20166-6749

              • Asurion

                875 N Michigan Ave Ste 3100 Chicago, IL 60611-1962

              • Asurion

                160 Bovet Road Suite 402 San Mateo, CA 94402

              Headquarters
              648 Grassmere Park Suite # 300, Nashville, TN 37211
              BBB File Opened:
              11/17/1998
              Years in Business:
              33
              Business Started:
              5/2/1991
              Business Incorporated:
              5/2/1991
              Accredited Since:
              3/27/2008
              Licensing Information:
              This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
              Type of Entity:
              Corporation
              Alternate Business Name
              • Asurion Insurance Services, Inc.
              • Asurion Technology Protection
              • Asurion Protection Services, LLC
              • Asurion Florida Warranty Services, Inc.
              • Asurion Warranty Services
              • Asurion Mobile Applications
              • Asurion Warranty Protection Services
              • WJS
              Business Management
              • Ms. Jennifer Davie, Director
              • Ms. Rebekah Pykosh, Senior Staff Counsel
              • Mr. Ken Olivia, Compliance Supervisor
              • Ms. Lara Maderazo, Regulatory Compliance Analyst
              Contact Information

              Principal

              • Ms. Jennifer Davie, Director

              Customer Contact

              • Ms. Jennifer Davie, Director
              • Ms. Bettie Columbo, Senior Director
              • Mr. Kevin Taweel, Chairperson
              • Ms. Cindy Christy, President
              • Ms. Anneatrica Hicks, Compliance Manager
              • Ms. Sarah Hendrix, Corporate Counsel
              Additional Contact Information

              Fax Numbers

              • (615) 445-3348
                Primary Fax

              Phone Numbers

              Read More Business Details and See Alerts

              Customer Complaints

              1,671 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              06/12/2024

              Complaint Type:
              Service or Repair Issues
              Status:
              Answered
              My wife filed a claim to replace her **** iPhone 14 Pro *** through Asurion. When she placed her claim she was told over the phone she would be receiving an iPhone 15 Pro *** as her replacement. She set up a time for an Asurion tech to come to the house and set up the new phone the next day between 5-7 pm. She put into the notes that shes a first responder and will be at work so she might not be able to answer the phone and she gave my contact information so I can set up the phone with the tech. The tech calls her and leaves a voicemail stating that he is unable to reach her and that he is cancelling the appointment. During this time, I was home, the gates were unlocked, and I spent more than half the time outside waiting for this man. I called Asurion to get another tech out here with a new phone and they told me they are only able to send a phone through mail and they only have iPhone 14 Pro ***s in stock.
              Read More
              Read 1670 More Complaints

              Customer Reviews

              17,996 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Cameron

              07/26/2024

              Outstanding. Exceeded expectations. Went above and beyond to help me out even when I wasn't able to. Frame, battery and new age screen protector all covered.
              Read 17995 More Customer Reviews

              Local BBB

              BBB of Middle Tennessee

              More Info on Local BBB

              BBB Reports On

              BBB reports on known marketplace practices.

              See What BBB Reports On

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