Business ProfileforLee Company

Lee Company installed a new AC unit in our attic in August 2023. . Within a couple weeks, we noticed our hardwood floors starting to split and warp. It was clear that we had a water leak. A supervisor from ********** came to our home and confirmed that water was leaking from the attic. A technician came out and fixed that leak. They outsourced a flooring company to access the damage. He visited our home, and we were told the entire landing would need new wood, sanding, and stain. This would include moving out for 4-5 days.We initially expressed our concern about the disruption; however, we were ready to set a date. I offered dates over fall break, but my messages were never returned. A few weeks passed, and we were notified that we didnt need to leave our home for the work to be done. We did not question why, thinking that ********* had figured out a better way to accommodate us.The flooring company worked for 2 days and did a good job. We were not asked to leave which I quickly learned was awful between the ************** The wood repair did not match our existing floor. I reached out and told ********** that the end result was unacceptable. Three days later, I received a phone call from a different supervisor. I was told ********** would not spend more money on our issue. He stated that we made the decision to repair instead of completing the job correctly. He tried to convince me that my husband decided to go this routehe did not. I asked for a signed proposal from the flooring company verifying this install, and he said he would share it. To this day, I have not seen a contract or signature. ********** has since stated that they should not be responsible because the drain was clogged prior to them doing our install. If this was the case, why didnt we have leaking before they were here? Their hands were on this unit last.Most recently, *** has attempted to negotiate & said they would repair the landing minus the $1800 they already paid. The pack-up (moving furniture away for the job) and housing would be our responsibility (2-3k). The flooring company has suggested that we file a claim with our insurance. We will not be doing this!We are not asking for an upgrade or unnecessary work to be done. We are asking for our floors to be back to the original state before we hired *********. Our pack-up also needs to be covered, since the flooring company requires it. The only thing we are willing to come out of pocket would be to rent a house with our family and three cats for a week while the work is done correctly.