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          Zander Insurance has 1 locations, listed below.

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            Business ProfileZander Insurance

            Insurance Agency
            BBB accredited business
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            Contact Information

            6213 Charlotte Pike

            Nashville, TN 37209-3038

            Get Directions
            Visit Website
            (615) 356-1700

            Business hours

            Closed
            Business Hours
            8:00 AM - 5:00 PM
            8:00 AM - 5:00 PM
            8:00 AM - 5:00 PM
            8:00 AM - 5:00 PM
            8:00 AM - 5:00 PM
            Closed
            Closed

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            Customer Reviews

            2.9/5

            Average of 39 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            9 complaints closed in last 3 years

            6 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 2/17/2004

            Years in Business: 97

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            This company offers offers various types of insurance such as but not limited to business, personal, life, health, group, and casualty.

            Business Details

            Headquarters
            6213 Charlotte Pike, Nashville, TN 37209-3038
            BBB File Opened:
            8/4/1993
            Years in Business:
            97
            Business Started:
            1/1/1927
            Business Started Locally:
            1/1/1927
            Business Incorporated:
            7/7/2011
            Accredited Since:
            2/17/2004
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            Type of Entity:
            Corporation
            Alternate Business Name
            • Zander Insurance Group
            Hours of Operation

            Primary

            M:
            8:00 AM - 5:00 PM
            T:
            8:00 AM - 5:00 PM
            W:
            8:00 AM - 5:00 PM
            Th:
            8:00 AM - 5:00 PM
            F:
            8:00 AM - 5:00 PM
            Sa:
            Closed
            Su:
            Closed
            Business Management
            • Ms. Rebecca Jobe, AVP of Customer Experience
            Contact Information

            Principal

            • Mr. Jeffrey J. Zander, CEO/Owner

            Customer Contact

            • Mr. Jeffrey J. Zander, CEO/Owner
            • Mr. Shervin Eftekhari, President
            • Ms. Rebecca Jobe, AVP of Customer Experience
            Additional Contact Information

            Fax Numbers

            • (615) 352-2850
              Primary Fax

            Phone Numbers

            Website Addresses

            Read More Business Details and See Alerts

            Customer Complaints

            9 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            03/07/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            Answered
            If you get any policies with this company and decide to cancel but this was not explained well, YOU MUST ALL DEPARTMENTS TO DO SO! THIS COMPANY HAS BEEN AUTO DRAFTING FROM MY ACCOUNT SINCE 2020! They have also refused to refund me this money. They state that i agreed to auto draft in June (i thought it was for my auto policy and renters' insurance) but I cancelled in December 2020 after they over drafted my bank account after i asked them to remove auto pay and i would pay them after paid my rent. it was drafted from my account and i was unable to pay my rent, as a single mom, taking a financial loss in DECEMBER is critical. But since i didn't call that individual department, they refused to refund me even though i did not want to do any business with them in the future.
            Read More
            Read 8 More Complaints

            Customer Reviews

            39 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Valarie N

            09/07/2024

            I haven't had issues with the Zander Identity theft, but I have never had an actual claim for anything. Where my problem lies is with customer service and ease of use of the product. Their website has become extremely basic and you can't do anything online. I was planning to upgrade until this fiasco. The main site says to log in and upgrade. I logged into my account, but no where to upgrade or change the type of account. You have to call. I called and the system has a "high call volume". Maybe offer the ability to do things online. Asked for my zip code, I entered, and it just said "1 for yes and 2 for no". To what?? It reset my password. I don't have time for this. If they can't handle simple customer changes, I have zero faith in their ability to handle an actual crisis. Looking for a better service and canceling this account. Which I can't do online. Not impressed with their service and I have been a member for years.

            Zander Insurance Response

            09/09/2024

            Thank you for bringing this concern to light. It is true that certain customers -- those who have been with us since the product's beginnings -- still remain on an older system that does not currently support online upgrades. Efforts are underway to transition all accounts to the latest platform, which provides enhanced online functionality, including the ability to manage and upgrade services independently. This process has taken longer than anticipated, but it remains a priority. A manager has reached out to offer direct assistance in navigating this issue and ensuring that any further needs are addressed promptly. Customer service is of the utmost importance to us at Zander, and continuous improvements are being made to enhance the overall experience. We are terribly sorry for the frustration caused and we aim to make it right.
            Read 38 More Customer Reviews

            Local BBB

            BBB of Middle Tennessee

            More Info on Local BBB

            BBB Reports On

            BBB reports on known marketplace practices.

            See What BBB Reports On

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