Business ProfileforCollege Hunks Hauling Junk and Moving

I am extremely disappointed in the service College Hunks provided. They arrived 1 hour past my scheduled time, after they called multiple times telling me they would be arriving earlier. Due to their late arrival, I had to pay a friend to come supervise as I had an event I needed to attend. It then took them 3 hours to move me out of a 2 bedroom apartment into a POD in the complex's parking lot. I was quoted to expect 1-1.5 hours based on the furniture and # of boxes I would need moved. All the furniture was taken a part; boxes were packed and ready to go. According to my friend, that was so kind to supervise; they would grab an item and be out of the apartment for 15-20 minutes at a time. I timed myself the following day carrying a few extra items down to the POD, and it took me 8 minutes to take the elevator down, load the pod, lock the pod, and take the elevator back up. They also charged me to use their moving blankets instead of using the ones I had provided. After this disappointing experience, I tried to contact College Hunks to resolve my issues. I called the headquarters multiple times before I heard from franchise manager, 6 weeks after the job had been completed, asking me to elaborate on my concerns. I promptly responded to him and he failed to answer me. I emailed him once more in hopes to hear back, and it has now been 8 weeks without a response. This company was recommended to me by multiple people who have had great experiences with different franchises. Clearly the lack of professional behavior is not a company wide problem, but an issue with this specific franchise. I have never been so disappointed in a service. I hired this team to make my move more efficient and less stressful, and it did not do either.