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          Find a Location

          Charter Spectrum has 1127 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Country
            Please enter a valid location.
            • Charter Spectrum

              400 Atlantic St Fl 10 Stamford, CT 06901-3512

            • Charter Spectrum

              131 Colonie Center Albany, NY 12205

            • Charter Spectrum

              748 E Valley Blvd Alhambra, CA 91801-5216

            • Charter Spectrum

              815 W Naomi Ave Arcadia, CA 91007-7560

            • Spectrum

              146 E 15th St Agoura Hills, CA 91301

            Business ProfileforCharter Spectrum

            Cable TV
            Looking for more information? Access the headquarters listing for Charter Spectrum
            Read more
            The Complaints and Customer Reviews shown on this profile include all complaints and reviews submitted about either the business headquarters or any of its corporate-owned locations, including this one. Use the "Find Locations" link to see all corporate-owned locations.

            Current Alerts For This Business

            Out of Business:
            On April 27, 2012 Newwave Communication told the BBB they had been sold to Time Warner Cable and Newwave Communication is no longer in business.
            Bankruptcy:
            On 03/27/2009, the business filed for reorganization under Chapter 11 of the federal Bankruptcy Act, case# 09-11435-jmp. This permits the business to continue to operate with court supervision while developing a plan of reorganization. Those with monetary claims against the business are advised to obtain a Proof of Claim form by writing to New York Southern District Court CM/ECF One Bowling Green New York TN 10004 for resubmission to that court. The case number should be entered on the form. Claims must be submitted by 06/11/2009

            At-a-glance

            Customer Reviews

            1.08/5stars

            All customer reviews are handled by the BBB where the company is Headquartered or a central customer review processing location.

            Average of 3,404 Customer Reviews

            Customer Complaints

            14,726 complaints closed in last 3 years

            4,911 complaints closed in last 12 months

            All complaints are handled by the BBB where the company is Headquartered or a central customer complaint processing location.

            This rating reflects BBB's opinion about the entire organization's interactions with its customers, including interactions with local locations.

            View HQ Business Profile

            Products & Services

            This company offers telephone communication services including video and high-speed internet.

            Business Details

            BBB File Opened:
            12/1/1992
            Years in Business:
            31
            Business Started:
            12/1/1992
            Business Incorporated:
            1/3/2017
            Type of Entity:
            Corporation
            Alternate Business Name
            • Charter Communications
            • Time Warner Cable
            • Bright House Cable
            Business Management
            • Mr. Neil Smit, President/CEO
            Contact Information

            Principal

            • Mr. Neil Smit, President/CEO

            Customer Contact

            • Mr. Michael Henry, Customer Care Supervisor
            • Mr. Neil Smit, President/CEO
            • Ms. Vickie Mason, Customer Care Supervisor
            • Ms. Vickie Mahon, Customer Care Supervisor
            • Ms. Jana Brewer, Senior Director
            • Ms. Jennifer Rudisill, Customer Service Manager
            • Mr. Larry Hoyle, Manager
            • Escalation Team ,
            • Owner Manager
            Additional Contact Information

            Fax Numbers

            • (931) 461-3038
              Primary Fax
            • (931) 552-6144
              Other Fax

            Phone Numbers

            Local BBB

            BBB of Middle Tennessee

            BBB Reports On

            BBB reports on known marketplace practices.

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