Business ProfileforKeyless Entry Remote, Inc.

I placed order ******* with ***************************** on 11/5/23 for what was advertised only as "Nissan Altima OEM 4 Button Key Fob," with absolutely no mention whatsoever of the fact that they were used. The site emphasizes how wonderful "OEM quality" is, leading any reasonable person to assume they are new. I even checked the "FAQ" section of the site to make sure I wasn't missing anything, but there is no mention of there of the products being used. Confident that I had purchased brand new items, I did not inspect them before hiring a mobile locksmith to program them at a cost of $130. When he arrived, I took out the fobs and immediately noticed that they appeared used. The locksmith already drove to my home so I let him proceed with the programming, and he was unable to program one of the fobs. I called the company to ask if there was a mistake, and was told that they were in fact supposed to be used and that there was language to this effect on both the main page and the order page. The former claim is a flat out lie, and at first I couldn't find it on the order page either, but eventually saw that one must scroll down far beyond the order-placing button to eventually see tiny print that says something to the effect of "before you buy" which one must click to then open a menu that finally tells the truth...I can't confirm the exact language because right now even that section is now gone; one would be able to complete the order without ever seeing that they have been tricked. I will be returning the fobs and expect a full refund, but the phone representative refused to reimburse the cost of the locksmith. I see from previous BBB complaints that they will make an exception for those with similar issues who refuse to accept this kind of abuse. I demand the same reimbursement, or as an attorney (** *** *******) I will look into initiating a class-action lawsuit in addition to spreading the truth about this incredibly unethical company via social media.