Business ProfileforCole Information

I subscribed to this service at the tune of $*** last year with the idea that it could be used for both my real estate and insurance business and with a 30-day return policy. However, I had issues initially getting logged in and getting phone support. Needless to say, my 30 days ran out, and they refused to refund me.....only to learn that the system is complicated, doesn't work as it should and I could only use it for one business or the other. I became very frustrated with it and have only used it a few times. Recently, I attempted to download contacts into my ************* crm/dialer and the system won't transfer to the crm which it is supposed to be compatible with. I reached out several months ago and spoke with Luanne and she informed me that I needed to choose real estate or insurance. I appealed to her that I was given bad info when I made the decision to purchase and if there was anything she could do to resolve. We got disconnected & I believe she hung up on me because she never called me back and when I tried to call back no one answered. I also asked if I could get an extension on the time considering, I wasn't able to use it in the way I was told & she said that should not be a problem, but they never delivered. I reached out several times in the past few weeks both on the phone & thru email, but no one seems to care to resolve the issue. This company uses deceptive practices and false advertising to scam people. I will be filing additional complaints with FTC, Consumer Protection and our National, State and Local Board of Realtors if this is not soon resolved.