Business ProfileforTwo Men And A Truck

Horrible, Horrible, Horrible, really Horrible experience. Six pieces of furniture with MAJOR DAMAGE. One of those was a $3,000 bed room set which had part of the top of the dresser torn off and a major gouge in the foot board. Another piece was a leather/vinyl office chair with all of the material torn off both arms of the chair. The other four pieces had gouges and major deep scratches. Another ten pieces of furniture had significant scratches. Almost all of the shelving pegs are gone from the book shelves. With entering the house using both the front door and the door thought the garage we now have two badly gouged door frames as the employees maneuvered through the doors by sound. If the piece of furniture or box hit the left side of the door frame they would move to the right until it hit the right side of the door frame then adjust back to the left to get though the door. And we have $12,400 worth of items missing. During the 30 short days allowed for submitting claims I asked for more time so I could get more accurate prices and get prices for all of the audio and visual equipment rewired as well as rewiring all of my computer and associated equipment - - none of which should have been touched. I found all of my audio and visual equipment stuffed in a closet in the house I was moving from. I got a yes answer from the lady handling all of the damage claims. And the real bomb hit when we totaled the cost of all of the items missing with a total of $12,400. I don't have their response with me at this time but I think they offered me $260. Never-Never again will I select a firm to do work for me without checking the responses on the Better Business Web Site. The big question is how are they still in business while providing this kind or HORRIBLE SERVICE - - - - look at the other customer reviews. NOTE: Can you rate a company with out considering customer feedback? I looked at the A+ rating and said OK . . . If I had read the custo

Hi Roger, we are sorry that you were unsatisfied with your move. We can assure you we do everything in our power to provide top notch, 5-star service but we apologize you feel we didn't deliver that. Following our phone call conversations/emails with you, we did offer you a monetary amount to help cover the items that did have slight damage, chat with you about it, and forwarded this claim along to our insurance to help expedite the process for you. Following our notes, after this offer you called our office and spoke with our General Manager as well. We have truly done our best to help make this as smooth as possible and come to a fair settlement. Have a great day.