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          Eyman Plumbing Heating & Air has 1 locations, listed below.

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            Business ProfileforEyman Plumbing Heating & Air

            Plumber
            BBB accredited business

            At-a-glance

            Customer Reviews

            1/5stars

            Average of 2 Customer Reviews

            Customer Complaints

            2 complaints closed in last 3 years

            0 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 4/9/2015

            Years in Business: 67

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Overview

            Products & Services

            This company provides sales, installation and service for utility, industrial, commercial and residential heating, air conditioning, boilers and plumbing systems including kitchen and bathroom remodels. They also offer service for line stoppages, video camera inspections, pipeline locating, pumping, jetting, trenchless excavation, sewer and water line replacement and stop box repairs. In addition, they provide 24 hour service in the metro Omaha and Council Bluffs areas.

            Business Details

            BBB File Opened:
            11/19/1992
            Years in Business:
            67
            Business Started:
            1/1/1957
            Business Incorporated:
            11/12/1998
            Accredited Since:
            4/9/2015
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            Type of Entity:
            Corporation
            Number of Employees:
            100
            Alternate Business Name
            • Eyman Plumbing, Inc.
            Business Management
            • Mr. Tom Eyman, President/CEO
            • Mr. Terry Eyman, Treasurer
            • Mr. Tim Eyman, Vice President
            • Mr. Max Kelch, Legal Counsel
            • Mr. Gary Burdette, Operations Manager
            Contact Information

            Principal

            • Mr. Tom Eyman, President/CEO

            Customer Contact

            • Mr. Tom Eyman, President/CEO
            • Mr. Max Kelch, Legal Counsel
            • Mr. Gary Burdette, Operations Manager
            Additional Contact Information

            Phone Numbers

            Industry Tip

            BBB Tip: Hiring a trusted and verified plumber can save you time and heartache

            Customer Complaints

            2 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            05/19/2022

            Complaint Type:
            Problems with Product/Service
            Status:
            Answered
            Complaint Details Unavailable

            Customer Reviews

            2 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Erin C

            1 star

            08/10/2022

            I do not recommend this place for service. I had a main drain issue that was supposed to have been handled through the home warranty that my husband and I had at the time. Ben ***** was recommended to me by a family member. He finds out that the problem, he fixes what he thought was the problem. He took a camera down our pipes, after resolving what we thought we had being clogged pipes, he then found our pipe leading from under our house cracked and broken in 14 different places. He recommended we contact ***** plumbing and get an estimate and take this to our home warranty. We did everything he asked us, he assured us we would not get ripped off and we would get good service. After finding out we needed to get in contact with our home owners insurance and having ***** start the job, we were told by Jake of Jack, I cannot remember the guy in charge of estimates name, that it would cost us $4,000 for them to dig up the pipe and place the new pipe. We were told by our insurance that ***** is not laying the cement. It not only took them 2 trips that they did charge us for, but they kept rescheduling the appointment. They not only rescheduled over and over but then they would not send us the bill for over a month. When we got the bill instead of that bill being $4000 they charged us $7000. Which they could not explain when I asked to speak with a manager why they are charging for an entire job that they did not do. I asked Ben how much should we have gotten charged because he is part owner of this company and he told us $4000. My husband and I felt so disrespected and cheated words cannot describe how I really feel. We at the very least expected to get refunded for their not only poor service and poor management. But instead we got cheated. We felt paying the $4000 was very fair because that is the amount of work they did, which included digging up the cement, taking out the old pipe and placing the new pipe. In the end they did not care who sent us and they took $$$.

            Eyman Plumbing Heating & Air Response

            08/12/2022

            Eyman Plumbing Inc is having difficulty with the posting by Erin ***** due to the facts surrounding this situation. Prior to any work being performed a written proposal was submitted by Eyman Plumbing to Ms ***** in the amount of $7,265.84 plus tax. The written proposal for $7,265.84 plus tax was sent to ***** on 2/15/2021 and Ms ***** signed it on 3/11/2021. The written proposal included concrete removal, pipe replacement and concrete replacement. Eyman Plumbing was requested to itemize the concrete work from the plumbing prior to Ms ***** signing the proposal. The amount for the work performed never changed. On 3/17/2021, Eyman Plumbing notified Ms ***** there would be a delay in performing the service due to a retaining wall that had fallen and blocked the ***** driveway. Eyman Plumbing incurred expenses for not being able to timely proceed but did NOT pass on these additional charges to Ms. *****. Once the driveway was cleared, Eyman Plumbing returned and performed the work. Eyman Plumbing invoiced Ms ***** upon completion 3/31/2021 in the amount of $6591.64 which was lower than the signed proposal. Eyman Plumbing was paid for the services 4/5/2021. Now, on August 10, 2022, Eyman Plumbing is just learning about the concerns of Ms *****.

            Customer Response

            08/12/2022

            First off I am Mrs. *****, not Ms.*****. I am a married woman. Second of all I have the bills that shows from our insurance of our home that stated they did the cement replacement. You are liars and rip artist. I had to keep calling to even get a new estimate and got the run around. I finally contacted the person in charge of doing estimates only to find out he had Covid. No new estimate was fone like i wanted. I had to keep calling to get someone to come out to even start the job. I even know this for a fact because I yelled at one person in the phone about how horrible the service is. It took you 2 months to send us a bill for a partial job because you made sure to charge us for the entire job. I know this because I had to argue that you did not everything that you are charging us for. The guy in charge of doing the laying of the pipe work told us how much that bill was supposed to be. Which was supposed to have been 2000 less than what was charged. Instead you decided to rip us off. I am so upset beyond belief.

            A refund would have been good but since no one wanted to make this right I knew making the post about what I went through and how I was recommended to Eyman would make this be something to let others know to stay award of companies that will charge for work hey did not do and also give the run around in poor customer service as well. I may have dealt with Eyman's company in March of 2021 but I dealt with the person that recommended us first. He is better than the company. I would deal with Ben any day over dealing with a company that did the exact opposite of what he said they would do.

            Local BBB

            BBB of Midwest Plains

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