Business ProfileforN.C.W.C., Inc.
Current Alerts For This Business
The following describes a government action that has been resolved by either a settlement or a decision by a court or administrative agency. If the matter is being appealed, it will be noted below.
MADISON, Wis. –Nov.22, 2022 - The Wisconsin Department of Justice (DOJ) has entered into a settlement with N.C.W. C., Inc., resolving the State’s claims against the company for violations of Wisconsin telemarketing laws in marketing extended vehicle service plans to automobile owners in Wisconsin.
As alleged in the April 2022 complaint, N.C.W.C. markets extended vehicle service plans to automobile owners throughout the country. In 2017-2018, N.C.W.C. made thousands of telemarketing calls to Wisconsin numbers without being registered as a telephone solicitor as required by state law. In addition, several thousand of the calls N.C.W.C. made to Wisconsin consumers were to numbers listed on the Do-Not-Call registry, which also violated Wisconsin law.
N.C.W.C. broadened its reach into the market for extended vehicle service plans by entering into sales representation agreements with as many as 42 other companies under which those companies sold service plans to consumers on behalf of N.C.W.C. These companies have made large numbers of telemarketing calls to Wisconsin numbers without being registered as telephone solicitors.
The settlement takes the form of a consent judgment including a permanent injunction, civil forfeitures, and reimbursement of the state’s costs of investigation and prosecution. The permanent injunction requires N.C.W.C. to immediately cease all unregistered telemarketing activities to Wisconsin and requires the company to take immediate steps to stop its third-party agents from conducting unregistered telemarketing activities to Wisconsin, as well. Those steps include making compliance with Wisconsin telemarketing rules a material condition of all N.C.W.C.’s vendor contracts going forward and requiring N.C.W.C. to monitor its vendor’s compliance with Wisconsin regulatory requirements.
The consent judgment also includes a judgment for civil forfeiture and assessments of $350,000. N.C.W.C. must pay $200,000 of that amount over five months following entry of the consent judgment.
Additional business information
The following describes a pending government action that has been formally brought by a government agency but has not yet been resolved. We are providing a summary of the governments allegations, which have not yet been proven.
On 1/4/23, Ohio Attorney General Dave Yost filed a Complaint and Request for Declaratory Judgment, Injunctive Relief, Civil Penalties, and Other Appropriate Relief in Franklin County Common Pleas Court v. Pelican Investment Holdings, LLC, Gustav C. Renny, Vajira Samarante, Stacey E. Yim, Ronald D. Eddington, Jr., Joseph E. Hill, Jr., Dimension Service Corporation, Haytham H. Elzayn, Augotuard Advantage Corporation, National Administrative Service, Falcon Endeavors, and MB Holdings Group.
Charges filed allege that Delaware-based Pelican Investment Holdings was paying for leads to initiate outbound prerecorded calls to consumers to market and sell “vehicle service contracts.” The contracts were then “administered” by Dimension Service, Autoguard Advantage and National Administrative Service, all based in Dublin, Ohio.
The prerecorded messages misrepresented the essence of the call, which violates Ohio’s Consumer Sales Practices Act. The calls failed to properly identify the calling party and falsely claimed that the call was about extending the consumer’s auto warranty and was affiliated with the auto manufacturer.
For the phone calls that resulted in a contract sale, the defendants did not secure a signed written confirmation of a verbal agreement – a violation of Ohio’s Telephone Solicitation Sales Act. They also violated this law by acting as telephone solicitors without having registered as such with the Ohio Attorney General’s Office and without having obtained and filed the required surety bond.
Vajira Samararatne is an actual or de facto owner, officer or member of Pelican and MB Holdings.
The matter is pending.
For more details go to https://www.ohioattorneygeneral.gov/Files/Briefing-Room/News-Releases/Consumer-Protection/2023-1-5-Pelican-Dimension-Complaint-file-stamped.aspx
At-a-glance
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Business Details
- Location of This Business
- 3430 Sunset Ave Ste 15, Ocean, NJ 07712-3918
- BBB File Opened:
- 1/27/1995
- Years in Business:
- 31
- Business Started:
- 7/1/1993
- Business Started Locally:
- 7/1/1993
- Type of Entity:
- Corporation
- Alternate Business Name
- Liberty Automotive Protection
- Business Management
- Vajira Samararatne, Owner
- Contact Information
Principal
- Vajira Samararatne, Owner
Customer Contact
- Vajira Samararatne, Owner
- Additional Contact Information
Fax Numbers
- (732) 918-0284Primary Fax
- (760) 465-8666Other Fax
Phone Numbers
- (800) 599-9557Other Phone
- (888) 255-7500Other Phone
- (732) 918-0284
Customer Complaints
3 Customer Complaints
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File a ComplaintMost Recent Customer Complaint
06/07/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Customer Reviews
5 Customer Reviews
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Most Recent Customer Review
Simon L
07/22/2024
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