Business ProfileforChoice Home Warranty

Choice Home Warranty was contacted about a needed repair May 6, 2024 of my Samsung Refrigerator. An initial assessment by a ***** contractor was performed and he informed me that the parts were all on back order and may not be available due to the appliance's age. Choice stated that the parts ARE available and that ***** Home Improvements will order them and have them delivered to the home. 2 of the 3 arrived in June. Communication through the website has been cut off on the My.****************** website. I am no longer able to send text messages. In order to communicate with Choice, I must now phone. The subsequent phone numbers I have been given to ***** lead to extended hold times >1 hour. I have verification of this via phone records. Choice states that they have the option of fixing the refrigerator. However, they cannot and will not give me a time frame for the repair. I have been without a working major appliance for going on 3 months now. I would like resolution. I have all the email documentation to support these claims stating that I need to be referred to *****, however, after the only time I was able to speak with *****, they referred me back to Choice, who then referred me back to ***** with a different phone number that led to an inability to speak with someone. No calls have been received by either party. ***** had set an appointment for July 5, 2024. I took time off of work to accommodate. I lost wages as a technician did not show up, nor did I receive any communication from Choice or *****. Then I received an email invoice stating at the very bottom that parts are not there. I have been with Choice Home Warranty since 11/2020 and have been paying for the service diligently since signing with them. They will not give me a set time frame for the repair. I would just like to have my appliance fixed or replaced as I am paying for the service. 3 months without a properly working refrigerator is unacceptable.