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Find a Location

Phone.com, Inc. has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Phone.com, Inc.

      184 S Livingston Ave Ste 9-222 Livingston, NJ 07039-3014

    • Phone.com, Inc.

      625 Broad St Ste 240 Newark, NJ 07102-4417

    Business ProfileforPhone.com, Inc.

    VoIP Phone
    HeadquartersMulti Location Business
    The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

    At-a-glance

    Customer Reviews

    1.18/5stars

    Average of 11 Customer Reviews

    Customer Complaints

    29 complaints closed in last 3 years

    12 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Related Categories

    Overview

    This company offers cloud based communication services to small businesses and entrepreneurs 

    Products & Services

    Small business phone service

    Business Details

    This is a multi-location business.

    Find a Location

    Phone.com, Inc. has 2 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Phone.com, Inc.

        184 S Livingston Ave Ste 9-222 Livingston, NJ 07039-3014

      • Phone.com, Inc.

        625 Broad St Ste 240 Newark, NJ 07102-4417

      Headquarters
      184 S Livingston Ave Ste 9-222, Livingston, NJ 07039-3014
      BBB File Opened:
      3/3/2009
      Years in Business:
      18
      Business Started:
      3/27/2006
      Business Started Locally:
      2/1/2009
      Business Incorporated:
      3/27/2006
      Type of Entity:
      Corporation
      Hours of Operation

      Primary

      M:
      Open 24 Hours
      T:
      Open 24 Hours
      W:
      Open 24 Hours
      Th:
      Open 24 Hours
      F:
      Open 24 Hours
      Sa:
      Open 24 Hours
      Su:
      Open 24 Hours
      Business Management
      • Mr. Ari Rabban, CEO
      Contact Information

      Principal

      • Mr. Ari Rabban, CEO

      Customer Contact

      • Mr. Ari Rabban, CEO
      Additional Contact Information

      Phone Numbers

      Email Addresses

      Customer Complaints

      29 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      02/09/2024

      Complaint Type:
      Order Issues
      Status:
      Resolved
      signed up for a business telephone number with phone.com on 11/13/2023 and paid $630.30 for the year. I cancelled the service on 2.8.2024 because the telephone NEVER worked well, and I kept losing business calls. I asked for a refund for the rest of the year that I have already paid. Was told by a rep that she is not "sure they do that"? She told me her supervisor was not in the office to ask about a refund but that she would reach out and get back to me.........NOTHING! I have already filed a complaint with the ************************ for Fraudulent activities. I will now be filing a complaint with the *** until I receive my refund.
      Read More

      Customer Reviews

      11 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      VerbalKnot

      3 stars

      04/15/2024

      I have been a customer of ********************** since 2018 and was eager to try your receptionist service after seeing an advertisement for a 3-month free trial followed by a monthly fee of $4.99. However, I was disappointed to discover that the actual pricing was different. The trial period was not available and the monthly fee was $19.99, a significant increase. This left me confused and frustrated, leading me to cancel my subscription.The pricing issue was not the only problem I encountered. I was attracted to the ** receptionist feature, but despite multiple attempts, I couldn't set it up. This made me question the reliability of your service.As a long-time customer, I have always valued the quality and value your company provides. The inconsistencies in pricing and service experience with the receptionist service surprised and disappointed me. I believe it's important to share my concerns so that your company can improve and offer the best experience to all customers.I signed up for the receptionist service mainly due to the appealing pricing, but I discovered the actual pricing was much higher, raising questions about your transparency. Additionally, the failure to set up the ** receptionist feature was disappointing and raised doubts about the overall quality of the service.A reliable and efficient receptionist service is crucial in today's business world. Unfortunately, your receptionist service failed to save me time or improve my business efficiency.I want to express my disappointment with your receptionist service. The pricing discrepancy and inability to set up the ** feature have led me to cancel my subscription. As a loyal customer, I hope you will consider my feedback and strive for more transparent and reliable services in the future.

      Local BBB

      BBB Serving New Jersey

      BBB Reports On

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