Business ProfileforGreen Power Energy

We purchased solar panels for 71K through Green Power in January 2023. We had to go through Moaiaic and finance, with no interest until June 30, ****. On January 3, ****, I called Mosiac wanting to pay. ******* said they prefer payment over the phone, and was told to call them when I got to the bank, My bank manager spoke to *********** said they wanted a wire transfer. So he wired theamount and theysaid I would get the release of the loan ASAP in an email. On January 9 I calledMosaic and askedformy receiptsince I neverreceived it. I was told that I never paid them and that theydon't take wire transfers. I asked ********* a supervisor, and they said thesupervisors were too busy and would call me in several days, I was transferred to 3 different reps and thelast one toldme "We can't help you. Call the bank to try to stop the wire transfer. So I did. The bank manager said ******* try to reverse thewire transfer and wouldcall me the next day if ittook. ( the bank closed at 4 and it was 3:47). At 6 PM, I got a call from a Mosaic rep saying that they had the money all the time and OOPs! I asked to talk to a supervisorto prove it, He said ******** too busy to talk. I asked for a confirmation number and a letter attesting to the receipt of payment, ******* said I should get one in the mail in a month I askedhimtoexpedite or send it via email. He said "NO"I don't know who totrust! All the ************************ are in *********** not in the US and don't have access to Email or the hierarchy of Mosaic. All I ****** that $71 K was given and there is a lot of double-speakthrough Mosaic. I don't want towaitamonthtoknow if they got the money.My husband called Green Power and they said it wasn't their problem. But we had togo through Mosaic to buy the panels from Green Power and we wanted them to be aware of ******'s practices. They said they didn't care.WOW.