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Business ProfileforVonage Residential
Additional business information
The following describes a government action that has been resolved by either a settlement or a decision by a court or administrative agency. If the matter is being appealed, it will be noted below.
The Federal Trade Commission has stopped internet phone service provider Vonage from imposing junk fees and creating obstacles to those who try to cancel their service. The FTC alleged that the company used dark patterns to make it difficult for consumers to cancel and often continued to illegally charge them even after they spoke to an agent directly and requested cancellation. Under the court order, Vonage will pay $100 million in refunds to consumers harmed by the company’s actions, make its cancellation process simple and transparent, and stop charging consumers without their consent.
At-a-glance
Overview
Business Details
- Headquarters
- 101 Crawfords Corner Rd Ste 2416, Holmdel, NJ 07733-1980
- BBB File Opened:
- 4/15/2002
- Years in Business:
- 23
- Business Started:
- 5/1/2001
- Business Incorporated:
- 5/17/2000
- Type of Entity:
- Corporation
- Alternate Business Name
- BasicTalk
- Basic Talk
- Vonage Holdings Corp.
- Business Management
- Mr. David Pearson, CFO
- Mr. Randy Rutherford, Secretary
- Ms. Rachel Feuerstein, Team Leader
- Contact Information
Principal
- Mr. David Pearson, CFO
- Mr. Randy Rutherford, Secretary
Customer Contact
- Ms. Rachel Feuerstein, Team Leader
- Additional Contact Information
Fax Numbers
- (732) 202-5221Primary Fax
Phone Numbers
- (866) 243-4357Other Phone
Email Addresses
- Primary
- (732) 202-5221
Customer Complaints
133 Customer Complaints
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File a ComplaintMost Recent Customer Complaint
05/21/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Customer Reviews
29 Customer Reviews
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Most Recent Customer Review
Brittney G
05/06/2024
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