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Find a Location

ADT Solar has 103 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • ADT Solar

      233 General Patton Ave Mandeville, LA 70471-8701

      BBB Accredited Business
    • ADT Solar

      108 Kelly Rd Niceville, FL 32578-1825

      BBB Accredited Business
    • ADT Solar

      108 Kelly Rd Niceville, FL 32578-1825

      BBB Accredited Business
    • ADT Solar

      108 Kelly Rd Niceville, FL 32578-1825

      BBB Accredited Business
    • ADT Solar

      108 Kelly Rd Niceville, FL 32578-1825

      BBB Accredited Business

    Business ProfileforADT Solar

    Solar Energy Design
    HeadquartersMulti Location Business
    BBB accredited business
    The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

    At-a-glance

    Customer Reviews

    1.48/5stars

    Average of 483 Customer Reviews

    Customer Complaints

    1,165 complaints closed in last 3 years

    435 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 8/22/2013

    Years in Business: 13

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    Solar Energy Sales and Service

    Products & Services

    Solar Energy Equipment and Installation

    Business Details

    This is a multi-location business.

    Find a Location

    ADT Solar has 103 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • ADT Solar

        233 General Patton Ave Mandeville, LA 70471-8701

        BBB Accredited Business
      • ADT Solar

        108 Kelly Rd Niceville, FL 32578-1825

        BBB Accredited Business
      • ADT Solar

        108 Kelly Rd Niceville, FL 32578-1825

        BBB Accredited Business
      • ADT Solar

        108 Kelly Rd Niceville, FL 32578-1825

        BBB Accredited Business
      • ADT Solar

        108 Kelly Rd Niceville, FL 32578-1825

        BBB Accredited Business
      Headquarters
      233 General Patton Ave, Mandeville, LA 70471-8701
      BBB File Opened:
      8/16/2013
      Years in Business:
      13
      Business Started:
      6/1/2010
      Business Incorporated:
      6/1/2010
      Accredited Since:
      8/22/2013
      Licensing Information:
      This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
      Type of Entity:
      Limited Liability Company (LLC)
      Number of Employees:
      2653
      Alternate Business Name
      • Sunpro Solar
      Business Management
      • Tory Pittman
      Additional Contact Information

      Fax Numbers

      • (985) 249-2647
        Primary Fax

      Phone Numbers

      Email Addresses

      Customer Complaints

      1,165 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      04/04/2024

      Complaint Type:
      Customer Service Issues
      Status:
      Answered
      Repair of one part (Enphase not turning on) has not been done. We would like it done quickly as they promised. We have been having issues with ADT Solar since the installation. Now we have been waiting for a repair since 01/10/2024. We have called several times. No customer support that is guaranteed were fulfilled. In all phone calls with the support service, we were told that a scheduled will call to schedule a repair within 6-8 weeks. Today is 04/03/2024 and the answer was the same.
      Read More

      Customer Reviews

      483 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Adam W

      1 star

      04/19/2024

      We have ADT solar and have been noticing huge discrepancies in the amount of output reported from our Enphase app vs. our utility bill. We first approached ADT about this in January and they basically brushed us off and said the system was working as normal, not addressing the issue at all! The discrepancies became larger over the next months, so we inquired with the Enphase people who identified a potential issue which they would forward onto ADT and asked us to follow up with them as well. In doing this, we found out that they had opened a case, which would include the email from January and it would take an additional 4- 6 weeks for a review. It would have been nice of them to address issue when we first contacted them. And this isn't the first time we have had issues with their customer service. I guess that isn't important for this company. We give this company a "F-" for customer service and if were possible to return solar panels, we would certainly do it based on this company's service record.

      Local BBB

      BBB of Greater New Orleans Area

      BBB Reports On

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