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          Find a Location

          P.C. Richard & Son Inc. has 96 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Country
            Please enter a valid location.
            • P.C. Richard & Son Inc.

              150 Price Pkwy Farmingdale, NY 11735-1315

              BBB Accredited Business
            • P.C. Richard & Son Inc.

              200 Price Parkway Farmingdale, NY 11735

              BBB Accredited Business
            • P.C. Richard & Son Inc.

              35-18 Steinway Street Astoria, NY 11101-1416

              BBB Accredited Business
            • P.C. Richard & Son Inc.

              1984 86th Street Brooklyn, NY 11214-3134

              BBB Accredited Business
            • P.C. Richard & Son Inc.

              590 Atlantic Avenue Brooklyn, NY 11217-2199

              BBB Accredited Business

            Business ProfileforP.C. Richard & Son Inc.

            Major Appliance Dealers
            HeadquartersMulti Location Business
            BBB accredited business
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            At-a-glance

            Customer Reviews

            1.37/5stars

            Average of 198 Customer Reviews

            Customer Complaints

            646 complaints closed in last 3 years

            227 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 2/1/1967

            Years in Business: 114

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Overview

            Major Appliances, Televisions, Computers and Electronics

            Products & Services

            Appliances & Electronics

            Business Details

            This is a multi-location business.

            Find a Location

            P.C. Richard & Son Inc. has 96 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Country
              Please enter a valid location.
              • P.C. Richard & Son Inc.

                150 Price Pkwy Farmingdale, NY 11735-1315

                BBB Accredited Business
              • P.C. Richard & Son Inc.

                200 Price Parkway Farmingdale, NY 11735

                BBB Accredited Business
              • P.C. Richard & Son Inc.

                35-18 Steinway Street Astoria, NY 11101-1416

                BBB Accredited Business
              • P.C. Richard & Son Inc.

                1984 86th Street Brooklyn, NY 11214-3134

                BBB Accredited Business
              • P.C. Richard & Son Inc.

                590 Atlantic Avenue Brooklyn, NY 11217-2199

                BBB Accredited Business
              BBB File Opened:
              3/1/1967
              Years in Business:
              114
              Business Started:
              10/11/1909
              Business Incorporated:
              1/1/1968
              Accredited Since:
              2/1/1967
              Type of Entity:
              Corporation
              Alternate Business Name
              • P.C. Richard & Son, Long Island Corporation
              Business Management
              • Mr. Rick Gioia, Director of Service
              • Mr. Gregg Richard, President & CEO
              • Ms. Pamela Mays, Customer Service Manager
              • Ms. Cathy Winter, CFO
              Contact Information

              Principal

              • Mr. Gregg Richard, President & CEO
              Additional Contact Information

              Fax Numbers

              • (631) 777-4109
                Primary Fax

              Phone Numbers

              Customer Complaints

              646 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              09/01/2022

              Complaint Type:
              Problems with Product/Service
              Status:
              Answered
              I have a stove that is three years old and is not working. I called as I have a warranty they came out and said it needs three parts a month later and many many calls I just keep being told they are waiting for one part. I have not had a stove in over a month and I paid a lot of money for my stove three years ago and want it fixed in a timely manner. I feel I am getting the run around and it is very unfair after paying for a warranty. .
              Read More

              Customer Reviews

              198 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Jacqueline A

              1 star

              03/06/2024

              We have been loyal P.C. Richard customers for 40+ years. After our latest experience, we will never be going back. Everyone from the salesman all the way down to the customer service agent calling to confirm delivery have failed us. We purchased the towers, the installation, the right side dryer vent kit for both machines and removal for 1 machine. We were supposed to have our machines delivered and installed on February 23, 2024. When the machines were attempted to be delivered, they were delivered without the the right side dryer vent kits and we were informed that the installers don't do that, the warehouse is supposed to take care of it. We ultimately couldn't have delivery that day. We than had delivery scheduled for the following week on the 29th. We visited the store in between deliveries and spoke to a manager and our salesman and they assured us that the dryer vent kits would be installed for next delivery. They were only able to deliver my machine on the 29th because my mother's machine, yet again, did not have the dryer vent kit installed. We then scheduled her delivery of her machine for yesterday March 5th. When the delivery people showed, they only delivered the dryer vent kit and stated that the machine had already been delivered. After calling the store and insisting that her machine wasn't delivered, we found out that a picture of my delivery was attached to my mother's invoice. Now her machine is supposed to be delivered today March 6th. That is 4 days of work missed for my mother and 2 days for me because of the incompetence of the Ledgewood, ** location. No one in that store wants to take accountability, they'd rather play the blame game on everyone else. We have never been so disappointed and frustrated in a company. Unfortunately, all confidence and trust in this store and company has been lost and as a result they have lost loyal customers.

              P.C. Richard & Son Inc. Response

              03/07/2024

              Hello **********, we are sorry to hear about this entire ordeal. We spoke with the Roxbury showroom and were advised that we were able to finalize the installation for both appliances. We also issued a partial refund as a token of appreciation for a valued customer. we truly apologize for the inconvenience all this has caused.

              Local BBB

              BBB Serving Metropolitan New York

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