Business ProfileforP.C. Richard & Son Inc.

We have been loyal P.C. Richard customers for 40+ years. After our latest experience, we will never be going back. Everyone from the salesman all the way down to the customer service agent calling to confirm delivery have failed us. We purchased the towers, the installation, the right side dryer vent kit for both machines and removal for 1 machine. We were supposed to have our machines delivered and installed on February 23, 2024. When the machines were attempted to be delivered, they were delivered without the the right side dryer vent kits and we were informed that the installers don't do that, the warehouse is supposed to take care of it. We ultimately couldn't have delivery that day. We than had delivery scheduled for the following week on the 29th. We visited the store in between deliveries and spoke to a manager and our salesman and they assured us that the dryer vent kits would be installed for next delivery. They were only able to deliver my machine on the 29th because my mother's machine, yet again, did not have the dryer vent kit installed. We then scheduled her delivery of her machine for yesterday March 5th. When the delivery people showed, they only delivered the dryer vent kit and stated that the machine had already been delivered. After calling the store and insisting that her machine wasn't delivered, we found out that a picture of my delivery was attached to my mother's invoice. Now her machine is supposed to be delivered today March 6th. That is 4 days of work missed for my mother and 2 days for me because of the incompetence of the Ledgewood, ** location. No one in that store wants to take accountability, they'd rather play the blame game on everyone else. We have never been so disappointed and frustrated in a company. Unfortunately, all confidence and trust in this store and company has been lost and as a result they have lost loyal customers.

Hello **********, we are sorry to hear about this entire ordeal. We spoke with the Roxbury showroom and were advised that we were able to finalize the installation for both appliances. We also issued a partial refund as a token of appreciation for a valued customer. we truly apologize for the inconvenience all this has caused.