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Find a Location

MetLife, Inc. has 391 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    Business ProfileforMetLife, Inc.

    Insurance Companies
    HeadquartersMulti Location Business
    The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

    At-a-glance

    Customer Reviews

    1.04/5stars

    Average of 265 Customer Reviews

    Customer Complaints

    822 complaints closed in last 3 years

    327 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Overview

    MetLife, Inc. (NYSE: MET), through its subsidiaries and affiliates (“MetLife”), is one of the world’s leading financial services companies, providing insurance, annuities, employee benefits and asset management to help its individual and institutional customers navigate their changing world. Founded in 1868, MetLife has operations in more than 40 countries and holds leading market positions in the United States, Japan, Latin America, Asia, Europe and the Middle East

    Business Details

    This is a multi-location business.

    Find a Location

    MetLife, Inc. has 391 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      Headquarters
      200 Park Avenue, New York, NY 10166
      BBB File Opened:
      8/11/1993
      Years in Business:
      156
      Business Started:
      3/24/1868
      Licensing Information:
      • On March 31, 2014, the New York State Department of Financial Services (DFS) announced that MetLife will pay $60 million for Insurance Law and other violations at its subsidiaries ALICO and DelAm, which it acquired from AIG in 2010. Investigations by DFS and the Manhattan District Attorney’s Office uncovered that those subsidiaries solicited insurance business in New York without a license and made intentional misrepresentations and omissions to DFS about those activities. Of the $60 million, a $50 million fine will be paid to DFS and $10 million will be paid to the Manhattan District Attorney’s Office. MetLife has also agreed to fully cooperate with DFS’s investigation concerning Insurance Law violations by AIG, ALICO, and DelAm, and other AIG subsidiaries and affiliates related to conduct prior to MetLife’s acquisition. That investigation remains ongoing and is not resolved. DFS is further requiring that MetLife take immediate steps to come into compliance with New York Insurance Law. The agreement requires licensing by DFS of the insurers and agents operating out of New York. ALICO and DelAm will be prohibited from, among other activities, underwriting, binding, or negotiating the terms or conditions of an insurance policy or contract – or advertising – in New York on behalf of alien or foreign insurers while they work to come into compliance with New York Insurance Law.
      Type of Entity:
      Corporation
      Alternate Business Name
      • MetLife Home Loans
      • General American Life Insurance Company
      • Metropolitan Life Insurance Company
      • New England Life Insurance Company
      • Metropolitan Tower Life Insurance Company
      • MetLife Insurance Company USA
      • Delaware American Life Insurance Company
      • MetLife Bank
      Business Management
      • Mr. Steven J. Goulart, Executive Vice President and Chief Investment Officer, MetLife, Inc., and President, MetLife Investment Management
      • Mr. Martin Lippert, Chief Operating Officer & Head of MetLife Holdings
      • Mr. Michel A. Khalaf, CEO
      • Mr. Tim Ring, Corporate Secretary
      Contact Information

      Principal

      • Mr. Michel A. Khalaf, CEO
      Additional Contact Information

      Fax Numbers

      • (212) 578-3320
        Primary Fax
      • (212) 685-8042
        Other Fax

      Phone Numbers

      Customer Complaints

      822 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      05/22/2023

      Complaint Type:
      Billing Issues
      Status:
      Answered
      I requested a loan in **** against my life insurance policy in ****. Out of the blue, we got a bill for the loan with a payment due of over $30000 and it appears that the interest has accrued in the amount of $42,000. Going back through our records, we have never received a statement/bill from Metlife to do the repayment on this loan. We have another loan with them and have current policies. They know how to get a hold of us and the other loan is being paid. Why, out of the blue, we would be getting a bill for over $3000.Given that we make automatic payments for our policy and have paid the other loan, it is a bit mysterious that, in 26 years, we have no received a bill for month or even yearly installments on this loan.I believe that there is fraud at work here with Metlife and, when I requested copies of the bills, I was sent only a statement (attached) going by year back to the origin of the loan. This is unacceptable and there is clearly something amiss. I reached out to Metlife asking to have a representative get back to me in addition to copies of copies of monthly bills and have received nothing.
      Read More

      Customer Reviews

      265 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Xiafei Z

      1 star

      07/21/2024

      I filed my STD and NY PFL claim through MetLife on 2/20/2024. My leave started on 6/24/2024, and I gave birth on 7/6/2024. On 7/9/2024, I emailed my claim specialist to process my claim, but it is still pending and shows as requiring additional information. My claim specialist has not responded for two weeks, so I have no idea which documents are needed or where to send them. I have called their customer service multiple times, and they always say my claim specialist will reach out soon, but she never does. This has been the worst experience.

      Local BBB

      BBB Serving Metropolitan New York

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