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Find a Location

Live Auctioneers LLC has 1 locations, listed below.

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    Business ProfileforLive Auctioneers LLC

    Online Auctions
    BBB accredited business

    At-a-glance

    Customer Reviews

    1.31/5stars

    Average of 105 Customer Reviews

    Customer Complaints

    114 complaints closed in last 3 years

    51 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 12/3/2015

    Years in Business: 21

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Overview

    LiveAuctioneers is a live auctions marketplace connecting buyers and sellers of art, antiques, jewelry, and collectibles across the globe.

    Business Details

    Location of This Business
    10 East 38th Street 4th Floor, New York, NY 10016
    BBB File Opened:
    3/2/2011
    Years in Business:
    21
    Business Started:
    11/19/2002
    Business Incorporated:
    11/19/2002
    Accredited Since:
    12/3/2015
    Type of Entity:
    Limited Liability Company (LLC)
    Business Management
    • Mr. Mark Lichter, Finance Manager
    • Mr. Erwin Hungerbuhler, Senior Account Representative
    • Mr. Phil Michaelson, VP Product
    Additional Contact Information

    Fax Numbers

    • (212) 947-0184
      Other Fax

    Industry Tip

    BBB Tip: Smart shopping online

    Customer Complaints

    114 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    04/29/2024

    Complaint Type:
    Product Issues
    Status:
    Answered
    I provided a pre-bid on Wednesday April 25, 2024 on an item on Live Auctioneers.com. On the following Friday, in the afternoon, another auction business, Milestone, put a ******************* on my registration which took me out of the Saturday bidding process. They claimed I had not paid for an item I bid on and won on April 9, 2019! Four years after I bid on the item, won, and paid for it. I know I paid for it because I have it in my possession. I tried to explain all this to Live Auctioneers but they did respond, but ignored my real issue. I sent an email to milestone and they have ignored me completely. After 7 or 8 text messages/emails Live Auctioneers finally took some action with an email and a copy to me. The email began with the salutation, Dear *****,. Clearly a form letter intended to shut me up and shut down my complaint. The item sold for $950.00, an amount at least $50.00 under my pre-bid. There is no doubt in my mind that I was scammed. Here is why. The item which Milestone claimed I owed for would never have been sent to me without me first paying for it. The claim was 4 years old and I never received any contact over those 4 years. I checked and I do not even have a registration with Milestone so I cannot even sign into their website. The black from ********* came on a late Friday with the auction scheduled for Saturday, a weekend in which I could not have been able to clear it though I tried. Live Auctioneers took the ******************* at face value without exploring whether it was true and verified nor were they willing to mediate the issue. Live Auctioneers simply blackballed me and prohibited me from any and all bidding. Then Live Auctioneers dummied up some email designed to appease me that began with Dear *****. I believe that some person or group arranged to buy the item for $950.00 way ahead of the actual auction day That someone did not intend to have any other bidder and when I did that person or group took me out so as to not mess up the deal. Furthermore, Live Auctioneers knew about the prior arrangement and played dumb. Either that or they really are dumb. What reputable auction house would take an unproven, unverified negative remark that was clearly challenged.No doubt I was scammed.
    Read More

    Customer Reviews

    105 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    gordon g

    1 star

    04/23/2024

    On 4/21/24, approximately 8 hours before bidding opened and 15 hours before the item came up for bid, I bid $500 and liveauctioneers recognized that as the high bidder and at that time the "winning bid". However, apparently someone else bid after me, either in person or on one of the other platforms ********************** uses. They bid the same amount $500, and they won the bid. ********************** does not recognize your platform as a contractual contract with the bidders. They simply choose who may be at the auction that day, and give them the winning bid.

    Local BBB

    BBB Serving Metropolitan New York

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