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          Ritani, LLC has 1 locations, listed below.

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            Business ProfileforRitani, LLC

            Jewelry Designers
            BBB accredited business

            At-a-glance

            Customer Reviews

            2.75/5stars

            Average of 8 Customer Reviews

            Customer Complaints

            12 complaints closed in last 3 years

            5 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 10/25/2011

            Years in Business: 32

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Business Details

            BBB File Opened:
            1/31/2011
            Years in Business:
            32
            Business Started:
            2/2/1992
            Business Incorporated:
            3/22/2002
            Accredited Since:
            10/25/2011
            Type of Entity:
            Limited Liability Company (LLC)
            Alternate Business Name
            • Electronic Commodities Exchange LP
            Business Management
            • Mr. Joel Klein, President/CEO
            Contact Information

            Principal

            • Mr. Joel Klein, President/CEO

            Customer Contact

            • Mr. Joel Klein, President/CEO
            Additional Contact Information

            Fax Numbers

            • (914) 948-7900
              Primary Fax

            Customer Complaints

            12 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            01/12/2024

            Complaint Type:
            Problems with Product/Service
            Status:
            Resolved
            Hello , Ive purchased my diamond through another company and sent to Ritani to have my diamond set in their setting. Ive submitted all proof of purchase and IGI diamond certificate plus pictures of my diamond to Ritani upon request due to my package never made it to my address after they set the diamond. Instead was told my package was damaged and or empty once scanned in one of the hub destinations in another state in route to me by Ritani. I am in constant contact about my diamond being replaced by Ritani of the equivalent, to the one they have set and shipped or either my refund to me that I provided proof of purchase so I can get another one. My upcoming wedding is February 3rd **** and I have pictures prior to and no ring on my finger. Im easy to please just want my ring before my big day. My tracking number is ************ ***** and my order number # *****A. I do not understand if ***** does not have my diamond ring why cant Ritani get it replaced for me or a refund so my fianc and I may pick out a new one before my wedding day.
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            Customer Reviews

            8 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Zach E

            01/08/2024

            If I could rate this place less than a star I would. I originally bought a ring from them, and it looked nice. My now fianc wore the ring one time, and had a diamond fall out. We contacted them, they provided shipping and a shipping label via ****** and told them to ship the ring and they would take care of the it issue free since they provided shipping coverage and the ring has coverage, and of course there were more issues. As we shipped the ring back from ****** ***** lost the package. It took almost an entire year with hundreds of calls, them telling me they cant do anything for me, its out of their hands and finally after about 8 months for them to recreate the ring. During the recreating process, it failed their terrible quality processing for loose diamonds. And finally was reshipped with a new band that is completely crooked. Now My fianc has been petrified to even wear the ring just incase another diamond falls out. Sadly she has probably only wore this ring less than 20 times since then, and guess what? Behold ANOTHER diamond has fallen out. This is something not a single person in the world should ever experience, go through. It ruined the entire engagement process for us. I dont even get to see her wear the ring, it pushed back our wedding, ruined engagement photos, this place is TRASH for $13,000 I should NEVER have experienced this, and I dont want ANYONE to waste their money on this dumpster scam place.

            Local BBB

            BBB Serving Metropolitan New York

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