Business ProfileforDecorPlanet.com

On 7/7/23, my wife and I placed an online order for a Fresca medicine cabinet from Decor Planet. When we received the cabinet, we realized it was the wrong size, so we returned it - shipping was purchased via PirateShip, the carrier was **** and insurance was through ***********. The cabinet was packed and returned in the original shipping box. On 8/1/23, Decor *********************** Lead *********************** contacted us to say that the medicine cabinet arrived damaged, and therefore could not be refunded. She provided 4 photos and advised us to file an insurance claim. ***********'s claim process states that they require a minimum of 7 photos, and that the damaged item and packaging must not be disposed of until the claim is processed. We advised ****** of this and she responded by saying, "Yes they will not throw away the box until the claim is completed," and that she had requested additional photos. On 8/7/23 we followed up asking for an update, and this time ****** responded that "our warehouse immediately discards damaged items". She also claimed that **** will accept the 5 pictures for the claim," however 1) we purchased shipping insurance through ***********, not **** and their requirement is 7 photos, not 5; 2) even if we had used *** for insurance, ****** only sent 4 photos, not 5; 3) her new statement was completely contradictory to her earlier assurance that more photos would be provided and the damaged item would not be discarded until the claim was complete. ****** did not respond to further inquiries. Subsequently, *********** denied our claim on 8/30/23, citing a lack of photos and the discarded physical item. ***********'s insurance process is hardly abnormal, but Decor Planet's apparent policy of immediately discarding damaged returns renders any insurance useless. We did everything right and feel Decor Planet owes us the refund ($504.85) that we should have received had the insurance process been followed as ****** initially promised.