Business ProfileforNikon Inc.

I ordered two EN-EL15 C camera batteries from Nikon USA on 06-27-24 ($154.98 total) and they shipped on 06-28-24. *** tracking shows the package was supposed to arrive on 07-02-24 but did not. The package has not left or been received by any *** facility since 06-30-24 and *** tells me it is lost. *** tells me to contact the sender (Nikon ***) for them to file a claim. Ive contacted Nikon *** at least four time over two days. Nikon USA keeps telling me something different each time and finally told me I had to contact *** to file a claim. *** (who I have spoken with several times also) keeps telling me I have to file the claim through the sender (Nikon ***). Nikon refuses to do this and keeps giving me the runaround. Nikon *** is the one who shipped my purchased items via *** but will not investigate or file a claim as they should. My order number was ***********. Nikon USA sold me the items but does not care that I have not received my purchase from them. I am very upset and have lost patience with Nikon ***. They should have tried to resolve this issue with their customer. I am not just letting $154.98 be thrown away by me. They received my money and I want my product. This was not my only purchase ever with Nikon *** but is the only time Ive had an issue of any kind with them. Unfortunately, my first issue with them coincides with their total lack of customer support. Now I have had to file a dispute with my credit card company with them.