Business ProfileforFlatRate Moving

I am filing this report to not only report Flat rate moving as a company with bad business practices, I am looking for assistance with getting my refund back in full.On 1/20/2024 I had a move scheduled move with Flat rate moving, moving my possessions out of one of their storage units where my they have been stored for the past 38 months. Upon arrival to my current home, the movers claimed that some of my items didn't fit on the truck and someone would be following up within the hour. After a few hours and not getting a call from anyone, I reached someone from the dispatch office, who claimed that they were not aware all of my items were not being delivered and that they would get back to me. After 1 FULL week of me reaching out to anyone who would answer my call, and me leaving multiple messages, I received a call and it was finally determined my (5) items were just lost. I was advised to file a claim and provide as much detail as possible to the current value for replacement. I have attached all documentation I sent, incl. submitted claim form, claim letter, existing photos, and photos of the current value, which totals $4,636. Additionally, I requested a partial refund for the cost of my move, $425 since the move was based on qty of items to be moved. (total value $850). Attached is the email I received notifying me of awarded claim refund of $300. According to the letter, the total value of refund is determined by weight? Then why ask for value of my possessions?? If I lost a diamond ring worth $10,000, would I get that value back in weight??? $5.00?This company has ZERO customer service. Not one person actually reached out to me to answer any questions, give me any updates or try and resolve locating my items. The claims department is email only, the sales department, who set up my move could care less. I was completely ignored and passed around to each ***** with zero answers. I will need to replace my items out of pocket due to their negligence.