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Find a Location

42nd Street Photo has 1 locations, listed below.

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    Business Profilefor42nd Street Photo

    Photography Equipment

    At-a-glance

    Customer Reviews

    2.37/5stars

    Average of 27 Customer Reviews

    Customer Complaints

    24 complaints closed in last 3 years

    6 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Overview

    42nd Street Photo is an audio, video and photography equipment retailer.

    Business Details

    Location of This Business
    15 W 36th St, New York, NY 10018-7910
    BBB File Opened:
    3/1/1991
    Years in Business:
    52
    Business Started:
    1/13/1972
    Business Incorporated:
    11/20/1997
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    Type of Entity:
    Corporation
    Alternate Business Name
    • 378 5th Photo Corp
    • Forty-second Street Photo
    • Ahava Inc.
    • Forty Second Street Photo
    • Picolino
    • 47 St. Audio & Photo
    • Emunah Inc.
    • 42nd Street Photo (NY)
    Business Management
    • Mr. Solomon Barnathan, President
    • Mr. Elliot Braha, Owner/Manager
    Contact Information

    Principal

    • Mr. Solomon Barnathan, President
    • Mr. Elliot Braha, Owner/Manager
    Additional Contact Information

    Fax Numbers

    • (212) 594-7508
      Primary Fax

    Phone Numbers

    Customer Complaints

    24 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    10/31/2023

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    I ordered a Canon 5D Mark * through the website knowing that they sell aftermarket "gray" market cameras. I have purchased from them knowing this in the past. My original purchase of $1*99 included their 3rd party 5 year warranty. I received an email to contact customer service and several calls after to finalize the order. I call back and the salesman told me I ordered the EUROPEAN model. I had never heard of this being called that. He said several times that theres issues with plugs, Wi-******** using it in the US. His advice was to purchase the US model with the 1 year US Canon Warranty for $2399. I knew instantly after getting off the phone that this was probably not accurate given they are not authorized dealers and ONLY authorized Canon dealers include the 1 year US Canon Warranty. I called back immediately to change the order to the "European" model as this was a back up camera and I didnt need the US Warranty. No one answered the phones and I was given the run around when they did and sent to the same voicemail and left multiple messages. I finally reach someone 1 hour later and obviously I'm upset because I know once they process the order they were going to charge the 20% restocking fee if it ships and I return it. So I talk to the salesman who by then was SCREAMING at me that he CANNOT help. Supposedly their mail **** is in a different warehouse and yet this is a tiny shop in ***. After I pleaded for help to intercept the package because *** didnt even pick up yet he refused to help. After hanging up someone called back from their **************** saying they'll put a request to change the order and give me the price adjustment. None of that happened. SAVE YOUR MONEY. Of course the "US" camera was delivered, they did the voicemail game after calling 20 times. Now they want the 20% restocking fee. I finally get in touch with the salesman who sold me the camera and he is confused that this is a US warranty camera. You cannot register it with Canon at all
    Read More

    Customer Reviews

    27 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Max G

    1 star

    03/27/2024

    Like so many others, I paid to learn a very valuable ****** to stay away from 42nd street photo and CPS Warranty. I initially ordered an "international" version of the Canon R5 from 42nd Steet Photo. They called and explained the difference so I paid more for the American version. Almost immediately I started getting "Error 70" messages while shooting. I've since learned that's a common problem with the R5. I tried multiple fixes but none worked. I then tried to register the camera with Canon, only to learn that it was NOT in fact an American version but was a gray market camera and was not covered with any waranty. I called 42nd Street and they said, "Oh no, it's covered by CPS." So I get with them, register the camera and file a claim and within minutes the claim is denied because I experienced the problem within the first 30 days of ownership. So in effect, THERE IS NO WARRANTY. What a scam! Again, I paid to learn a very valuable ******. STAY AWAY!

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