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            Business ProfileforMakeSpace, LLC

            Portable Storage Units

            At-a-glance

            Customer Reviews

            1/5stars

            Average of 17 Customer Reviews

            Customer Complaints

            79 complaints closed in last 3 years

            0 complaints closed in last 12 months

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Overview

            MakeSpace, LLC is a storage company that picks up, stores, and delivers.

            Business Details

            BBB File Opened:
            11/25/2014
            Years in Business:
            11
            Business Started:
            1/7/2013
            Business Incorporated:
            1/7/2013
            Type of Entity:
            Limited Liability Company (LLC)

            Customer Complaints

            79 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            01/31/2023

            Complaint Type:
            Guarantee/Warranty Issues
            Status:
            Answered
            I spent thousands storing my belongings with them over multiple years and when I received my items back EVERY single piece of furniture was destroyed. Not damaged, destroyed. Chair legs snapped, cabinets smashed and my couch was so moldy that it had to be thrown away because of the smell.The damage is well in excess of $10,00 however the team only offered me $700 in damages which isn't just insulting its illegal. I was never offered the option for additional insurance like many other people.I'm now heading into the weekend with no furniture so am required to rent some in the meantime whilst this issue is resolved. I'll be sure to add this expense as part of our ongoing dispute.Whats worse is that their team said that movers were INTENTIONALLY damaging items when they heard that MakeSpace was being acquired by ********
            Read More

            Customer Reviews

            17 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Mathew M

            1 star

            04/01/2022

            DON'T USE THEM and DON'T TRUST ANY OF POSITIVE REVIEWS ON HERE. When they come to get your stuff, the drives will tell you to put a positive review or they will not get their bonus from the company. They will also tell you one price about getting your stuff back but when you are ready to get your stuff back they will give you a different price PLUS all the hidden fees. PLEASE LEARN FROM MY MISTAKE. I promise you one day they will end up on *** MARKET PLACE. Just rent a truck, hire people from ********** and get your own storage locker. It will be cheaper. Don't support this DIRTY COMPANY......They are now owned by *******

            MakeSpace, LLC Response

            06/13/2022

            Hi ******,We are sorry to hear that you are dissatisfied with your experience and the prices for the service. While rate adjustments are common in the storage industry, and we strive to be as transparent as possible with pricing, we hear your concerns and appreciate the feedback.Sincerely,The Clutter Team

            Local BBB

            BBB Serving Metropolitan New York

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