Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.

Find a Location

R&G Brenner Income Tax has 20 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • R&G Brenner Income Tax

      111 E Merrick Rd Valley Stream, NY 11580-5920

      BBB Accredited Business
    • RG Brenner-Bronx

      2441 Jerome Avenue Bronx, NY 10468-6449

      BBB Accredited Business
    • RG Brenner-Brooklyn

      8509 Fourth Avenue Brooklyn, NY 11209-4607

      BBB Accredited Business
    • RG Brennor-Brooklyn

      206 Livingston Street Brooklyn, NY 11201-5811

      BBB Accredited Business
    • R&G Brenner Income Tax Consultants

      110 Gramatan Ave Mount Vernon, NY 10550-1306

      BBB Accredited Business

    Business ProfileforR&G Brenner Income Tax

    Tax Return Preparation
    Multi Location Business
    BBB accredited business

    At-a-glance

    Customer Reviews

    1.67/5stars

    Average of 6 Customer Reviews

    Customer Complaints

    15 complaints closed in last 3 years

    2 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 10/3/2014

    Years in Business: 83

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    This is a tax preparation company. 

    Business Details

    This is a multi-location business.

    Find a Location

    R&G Brenner Income Tax has 20 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • R&G Brenner Income Tax

        111 E Merrick Rd Valley Stream, NY 11580-5920

        BBB Accredited Business
      • RG Brenner-Bronx

        2441 Jerome Avenue Bronx, NY 10468-6449

        BBB Accredited Business
      • RG Brenner-Brooklyn

        8509 Fourth Avenue Brooklyn, NY 11209-4607

        BBB Accredited Business
      • RG Brennor-Brooklyn

        206 Livingston Street Brooklyn, NY 11201-5811

        BBB Accredited Business
      • R&G Brenner Income Tax Consultants

        110 Gramatan Ave Mount Vernon, NY 10550-1306

        BBB Accredited Business
      Location of This Business
      111 E Merrick Rd, Valley Stream, NY 11580-5920
      BBB File Opened:
      9/28/2004
      Years in Business:
      83
      Business Started:
      1/1/1941
      Business Incorporated:
      1/9/1997
      Accredited Since:
      10/3/2014
      Licensing Information:
      This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
      Type of Entity:
      Corporation
      Additional Contact Information

      Fax Numbers

      • (516) 872-9888
        Primary Fax
      • (516) 775-1052
        Other Fax

      Phone Numbers

      Industry Tip

      BBB Tip: How to choose a tax preparer in the U.S.

      Customer Complaints

      15 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      07/10/2023

      Complaint Type:
      Service or Repair Issues
      Status:
      Answered
      R&G Brenner prepared taxes for me for 2020 tax period. In 2023 I got audited and ******** found an error, sending me a statement for $590. I did pay the balance immediately after notifying R&G Brenner and they confirmed that it was a mistake from their side. The only fee I disagree with is the interest fee that was included in the balance. I believe that I should not pay that amount of $89. R&G Brenner explained that there is nothing they can do regarding this fee, however they can give me $75 in credits for their services. I have moved to another state and my taxes are being prepared by a local accountant. I do not need this credit balance, since I will not be using R&G Brenner services in future, especially after they admitted they made a mistake.
      Read More

      Customer Reviews

      6 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Jacqueline H

      1 star

      03/04/2024

      My experience has been far from satisfactory. From the outset, there were lapses in ensuring all parties were present and informed during the tax preparation process. This included the unauthorized use of my signature without my consent, a matter I am currently addressing with the company.Moreover, my recent interactions with the customer service representatives, especially during a call with an individual named *****, were highly unprofessional and distressing.As a customer who is navigating a sensitive situation regarding tax-related matters, the lack of professionalism and the apparent disregard for customer concerns are deeply troubling. I believe it is crucial to share this information with the BBB to alert other potential customers and to prompt the company to address these issues promptly.I am hopeful that by bringing this matter to the attention on BBB can facilitate a resolution and help ensure that R&G Brenner Income Tax upholds the standards expected in providing services to the public.

      R&G Brenner Income Tax Response

      03/05/2024

      We regret that this client is upset. She is filing a joint return with us and is NOT the primary tax payer. She is asking us to change the tax return after it has been completed and the primary tax payer is telling us to do not change it. We are stuck in the middle of domestic issue. This client is not understanding that at best we can amend the returns from married filing jointly to married filing single but that would cost more money as now we need to preparer 3 tax returns. Our staff is not being unprofessional, we explained what we can and cannot do for the client, but they are either not understanding or unhappy that we are not taking her side against her partner.

      Local BBB

      BBB Serving Metropolitan New York

      BBB Reports On

      BBB reports on known marketplace practices.

      BBB Business Profiles may not be reproduced for sales or promotional purposes.

      BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

      When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

      BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

      As a matter of policy, BBB does not endorse any product, service or business.