Business ProfileforSouth Norfolk Jordan Bridge, LLC

I received notification from a Collection agency for unpaid tolls. This was received about a week after receiving a notice from *** that my registration could be on hold for unpaid tolls but the tolls were not specified. I called South Norfolk Jordan Bridge and they said they could not help me because the debt had been turned over for collections. They said they mailed 3 notices but I never received any regarding these tolls. I have no problem paying my tolls but the excessive fees are ridiculous. I contacted the debt collector to try and settle the account but they said they could do nothing because it had been filed with **** I was told they could have done something if the hold had not been placed. They also admitted that SNJB placed this hold prior to it going to collections. So no one has the ability to negotiate this debt and I am supposed to pay **** for about ******* worth of actual tolls. I never received the invoice in the mail but I am told it is up to me to prove it did not. How do I prove a negative. At the same point they cannot provide a proof of delivery only that they supposedly mailed them. My account info must be right because *** and the debt collector got their notices to me. I do not dispute owing the tolls as my E Z pass had not reloaded automatically. I do have an issue with basically $*** in fees that have supposedly consisted of 5 mailing 3 of which never reached my door. This is a racket where SNJB and PAM can both claim it is out of their hands. I have read other complaints that mirror mine and the excuse that they are not charging as much as they could is a joke. My concern is my credit. I pay my bills and even paid an invoice that we did receive earlier from them. The customer service stinks. I am willing to reach a fair and equitable amount but **** is not it.