Customer ReviewsforHonda of Gainesville

Never EVER deal with Honda of Gainesville. Never buy a car from there. I purchased a car (Honda civic) a little under 2 months ago that I was told it was never in an accident. This car has been in a minor accident they patched up w/e was wrong with it. Pieces missing from under the hood, paint uneven on the car and 2 different blacks if you look close enough. Pieces are even hanging from under the hood. Ive been sold a lemon. The front right strut was broken, the spark plugs was detached from the engine and the engine had an oil leak. The A/C was blowing warm air 2 weeks after purchasing, oil change light cam on 2 weeks after i had the car also. This car was not serviced before put out for sale. This was the worst buy EVER!!! The salesman that sold me the car and the manager didnt seem to even care about anything. Yes, they sold it this way. Ive only had my car a little under 2 months and Ive had all these problems. they kept telling me my car would be ready this day and it wasnt. This was the worst car buying deal service Ive ever had.

****************** charges an outrageous fee of ****** to hook up to computer and diagnose Hondas codes. Other dealerships charge nothing. Then they find something and up sell to further pad the **** to justify their Outrageous fee.

I have been a customer of ********************** for close to a decade and can honestly admit I have never had any issue. However today, I experienced the worst customer service I have ever experienced from any business I have ever patronized. Not only did I wait for a 30 minute service for over 4 hours, caused by damages done by their service technicians but also I experienced horrible service from the service manager. He was completely aggressively disregarding, condescending, argumentative, and refused to allow my husband or I an opportunity to converse with him, utilizing his hands to signaling us to refrain from talking as he constantly over talked us. Not once did he apologize for ANYTHING. I reached out to the general manager and initially informed him of my intent of this follow up was to ensure this never happen again to anyone. Yet, instead of a level of understanding, the ** *** utilized that time to defend his staff. It was just horrible. They have surely lost a customer and the support of anyone I know!

Prices on parts almost 5 times what they cost at an auto parts store Example: I was charged $139 each for two wheel bearings that can be purchased at an auto parts store for $37 each. Charged $219 for an axel that can be purchased at an auto parts store for $150 Labor charges were $233 per hour. Was told Technicians/Mechanics are paid $30 Added miscellaneous fee $40 for buying rags to clean the shop after my car received two wheel bearings, an axel, and rear break caliper. Total **** $2,250 ************ down the street at City Auto Repair was estimated at $1,500 I was grossly overcharged by Honda of Gainesville for service on my Civic They agreed to refund $150 *** and stated there is a cap. (I paid them $200 for the overpriced wheel bearings alone.)Extremely disappointed in the fee for service that I received at this dealership!!!They should be ashamed of themselves for their grossly inflated pricing on both parts and labor.Never EVER going back there.

I would like to start by saying that I have been in customer service for over 25 years and Honda of Gainesville is phenomenal. They really have the customer experience over here ! With having previous horrific car buying experiences, I have to admit I was a little gun shy going into this, but everyone at Honda of Gainesville was not only more than helpful and friendly, but I didn't have someone bird dogging me, it was nice. This was really all about finding me the right vehicle that I not only wanted to have, but with the changing times (gas prices) I needed to have. The sales associate I was working with (Jonard), made the entire process very easy. He did not act like a typical car salesperson. He did his job fast, correctly, and most importantly he did not waste my time. Even though this dealership did not have the exact vehicle that I wanted at their location, Jonard located it at another dealership and went there personally to pick my new car up for me ! As soon as he got back with it, he had it washed, detailed, and gassed up ready to go. I did have to sign a few papers with Luis in the finance department and he also did a great job ! He was polite, not pushy, and accurate. Luis made the finance side of this process super easy and seamless for me. I got a great deal and I am more than satisfied with my purchase. I got a brand new car, had the red carpet rolled out, and drove off the lot thinking, WOW !!!!!!!!!! Now that's what I'm talkin bout ! Lara 5-17-21