Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
Better Business Bureau®
Resources for Businesses
Better Business Bureau
          Share

          Find a Location

          Campus USA Credit Union has 9 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            • Campus USA Credit Union

              2511 NW 41st Street Gainesville, FL 32606

            • Campus USA Credit Union

              5200 NW 43rd St. # 501 Gainesville, FL 32606

            • Campus USA Credit Union

              Shands Hospital < Room H-1 Gainesville, FL 32608

            • Campus USA Credit Union

              9200 NW 39th Ave. Gainesville, FL 32606

            • Campus USA Credit Union

              1200 SW 5th Ave. Gainesville, FL 32601

            Business ProfileCampus USA Credit Union

            Credit Union
            Multi Location Business

            Contact Information

            2511 NW 41st Street

            Gainesville, FL 32606

            Visit Website
            (352) 335-9090

            Customer Reviews

            2.6/5

            Average of 5 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            8 complaints closed in last 3 years

            3 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            C-
            This business is not BBB Accredited
            Search for Accredited
            Businesses in this category

            Years in Business: 89

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Business Details

            This is a multi-location business.

            Find a Location

            Campus USA Credit Union has 9 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.

              • Campus USA Credit Union

                2511 NW 41st Street Gainesville, FL 32606

              • Campus USA Credit Union

                5200 NW 43rd St. # 501 Gainesville, FL 32606

              • Campus USA Credit Union

                Shands Hospital < Room H-1 Gainesville, FL 32608

              • Campus USA Credit Union

                9200 NW 39th Ave. Gainesville, FL 32606

              • Campus USA Credit Union

                1200 SW 5th Ave. Gainesville, FL 32601

              Location of This Business
              2511 NW 41st Street, Gainesville, FL 32606
              BBB File Opened:
              7/5/2001
              Years in Business:
              89
              Business Started:
              1/1/1935
              Business Management
              • Mr. Larry Scott, President
              Contact Information

              Principal

              • Mr. Larry Scott, President

              Customer Contact

              • Mr. Larry Scott, President
              Additional Contact Information

              Fax Numbers

              • (352) 264-8411
                Primary Fax

              Phone Numbers

              Read More Business Details and See Alerts

              Industry Tip

              BBB Tip: How to choose a new bank or credit union

              Customer Complaints

              8 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              02/14/2024

              Complaint Type:
              Customer Service Issues
              Status:
              Unanswered
              I was getting unknown bills paid for out of my checking account from camp *** so I contacted campus *** paid the outstanding balance so my account will not be overdrawn and then went into the office and closed the account since then I have taken campus *** off of my Apple Pay but they continue to pay for these charges that I have no clue about Even though I have closed my bank account
              Read 7 More Complaints

              Customer Reviews

              5 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Dave R

              03/22/2024

              Horrible customer service that regressed over several years. We were long time customers, against our better judgement. The final straw came when our account was hacked through one of their own internal numbers of all things and when we reported it, they were uninterested in doing anything about it. They suggested that we could go through a reporting process by mail, which would take weeks. They would not close the accounts by phone, saying also that we needed to mail in signed documents that they would mail to us. We drove right in and cancelled all accounts with the teller in about 5 minutes. While we were standing at the counter, another person walked up to the next teller and reported a similar hack. They did nothing to investigate either of these probably because it was right before closing time. It is an upgrade to leave one star for these people.

              Campus USA Credit Union Response

              03/28/2024

              Campus USA Credit Union has an entire team dedicated to fraud prevention and fraud recovery, and this team investigates every reported case of member fraud. In one of the more common scenarios, a member's online banking credentials are compromised via malware or a phishing attack on their computer. Once the fraudster has the member's online banking username and password, the fraudster will then contact the member to obtain the ************* code sent to the member's phone or email. The fraudster can impersonate the credit union's legitimate phone number on the caller id to make it seem as if the credit union is contacting the member, but Campus will never contact a member to request a member's ************* code. The credit union's fraud prevention manager would be happy to discuss further with ****************** if he would like.
              Read 4 More Customer Reviews

              Local BBB

              BBB Serving Northeast Florida & The Southeast Atlantic

              More Info on Local BBB

              BBB Reports On

              BBB reports on known marketplace practices.

              See What BBB Reports On

              BBB Business Profiles may not be reproduced for sales or promotional purposes.

              BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

              When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

              BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

              As a matter of policy, BBB does not endorse any product, service or business.