Business ProfileforInternational Board of Credentialing and Continuing Education Standards, LLC

I committed a hefty sum, $555, entrusting IBC*** with their advanced autism course, exclusively provided through their website. Little did I anticipate the storm of unforeseen hardships that would engulf me shortly after my investment, rendering me unable to even begin the course. With IBC*** being the sole provider and their course structured to be self-paced, free from the constraints of constant instructor oversight, it seemed only logical to request reactivation of my account after I got to feeling better. Yet, what followed shattered any hope of understanding or empathy. Instead of extending a helping hand in my time of need, their response was callous, demanding another $555 despite my genuine struggles and burning desire to re-enter the field. It's a bitter pill to swallow, considering IBC*** operates in the realm of special needs, catering specifically to individuals on the autism spectrum like myself. One would assume a business built upon such principles would possess a heart capable of empathy. But as I find myself transitioning off ****, the thought of forking over another $555 for a course I've already purchased is simply inconceivable. This alarming lack of empathy not only tarnishes their reputation but also raises grave doubts about their integrity in day-to-day dealings. And it's not just my experience; a cursory glance at BBB reviews reveals a pattern of disregard for customers' genuine struggles. I firmly believe that my requests were entirely reasonable given the circumstan*** that I provided the customer service team. In fact, I went the extra mile by offering compromises, such as suggesting access for a limited time or receiving only the first half of the material, which comes at a lower cost and entails minimal expense for IBC*** beyond a bit of staff time. Yet, despite my efforts, my pleas were met with silence or, even worse, outright dismissal by their customer service team, leaving me stranded in a sea of frustration and despair.